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Horrible Company 05/04/2012
This review is from: SYBA SD-ADA45006 2.5" IDE 44-Pin To Dual Compact Flash Adapter
Numerous Cons, First as mentioned in other posts here the KEY pin being in place prevented me from attaching the device into two Dell laptops, One HP/Compaq, and one older IBM. Second, Customer support, Product support in nonexistent at SYBA. All they can tell you is that they sell them and they work on their internal test equipment. I provided a link to the 44 pin layout which denotes pin 20 being the key pin and asked to what standard was their device manufactured too and all they could say is that it works with their internal test equipment. My guess is that they do not pay their tech support much money, either that or they like folks who couldn't make it at McDonalds. I thought about removing a pin but thought perhaps there was some newer standard I was unfamiliar with. Having seen these posts I see I can remove a pin. Thanks for that information. WHich should have come from SYBA..... if they knoew what a pin actually was :-)
I now know to avoid SYBA products.
It is important for our technical support team to provide accurate and up to date information to all of our customers. It is possible that one of our engineers is not aware of a laptop 44 pin "key" position issue with this adapter and provided the necessary support to our customers.
We will update that information on our support handbook for all the engineers to study and be able to provide the support quality our customer expect.
Our technical support team is available to help 9am-5pm M-F. Feel free to contact us during those business hours at firstname.lastname@example.org
SYBA offers an on-line RMA form, the user can easily fill out the form and submit it for a quick RMA return and exchange. It is SYBA's policy to answer all customer inquiries within 24 hours (M-F)
Thank you for purchasing one of our products, and for leaving us your valuable feedback. We value all positive and negative feedback.
Regards, SYBA CST 11162012
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