Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the Caviar Black 1TB, as this is not the typical experience with the product.
Each of our drives is rigorously tested before leaving our warehouses to ensure that they are in good working condition before leaving our warehouses. There are many variables that could amount to a drive emitting unusual sounds when powered on. To test our drives health, we have our Data Lifeguard Diagnostics for Windows (WinDLG) utility, and Mac users can of course use Disk Utility and First Aid. For information on how to use the WinDLG utility, please view the information provided by the following link.
How to tell if the noise or sound the drive is making is normal
http://wdc.custhelp.com/app/answers/detail/a_id/568
How to test a drive for problems using Data Lifeguard Diagnostics for Windows
http://wdc.custhelp.com/app/answers/detail/a_id/940
How to access Disk Utility on a Mac computer
http://wdc.custhelp.com/app/answers/detail/a_id/1362
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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