- N600 300Mbps + 300Mbps
- Gigabit Wired
- DLNA Ready
- ReadyShare USB Storage Access
- Simultaneous Dual Band
- NETGEAR Genie w/ Airprint
- Open Source
- Window 8 compatible
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CUSTOMER SUPPORT IS TERRIBLE 06/27/2012
When the router DID work, it was awesome.
Their customer service is the worst. I already filed a complaint with the Better Business Bureau for it. So within 6 months of owning the router I started to have major wireless issues, I'd lose connections randomly, or all devices would loose connection. At first I thought this was maybe because of the frequency I was on, but it was happening on both frequencies and all channels. So I contacted support via phone just for them to blow me off and tell me you can only get support via their e-mail/web system. This is a tactic they're using to delay the support so hopefully your product will be out of warranty by the time they figure ANYTHING out.
So I contacted them via their website and we went back and forth doing the usual troubleshooting (which I had already done most of) and finally they tell me it needs to be forwarded to a higher tech party. I kept responded because in each e-mail/message you get from them it says the case will close if no one responds in 7 days (read on..
and they told me to stop and someone would respond. No one responded in over a month and my case is gone.
About a month later, I get a support e-mail from them, thinking to myself, OH MY, they actually responded! Maybe I'll finally get an RMA . NOPE!!! Their support system is all bugged out, there are now 7 products registered to me (none of which are mine) and a whole bunch of support tickets assigned to me, also none of which are mine.
NETGEAR, FIX THIS NOW!
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