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Item#: N82E16822136997
WD TV Live Media Player WDBHG70000NBK-HESN
  • Play virtual any file from a USB, Network drive and more
  • Stream premium content like YouTube, Netflix, Pandora and more
  • Full-HD 1080p, HDMI, composite video output
  • Easy to set up, easy to use wit

2 out of 5 eggs Get ready to be frustrated...... 07/18/2012

This review is from: WD TV Live Media Player WDBHG70000NBK-HESN


Netflix work great
Love the remote control app
Youtube works great
Quick responding interface and looks good
Lots of channels


Bricked my 3tb external hard drive ($350) when I plugged it into the media player, Lost 1000's of movies
Super frustrating when trying to play downloaded movies
For the short time I got it to actually see the movies on my hard drive (which took me about 10 hours of monkeying with it) it played them choppy and would randomly quit and kick you out to the home screen. I didn't get it to successfully play 1 full movie before it bricked my external, and they were XVID/AVI format, the simplest of the simple format.
Instructions are basically non-existent both in the packaging and on the website
The cords to the device are short and limit placement
The remote is kinda bulky

Other Thoughts:

If you want to use it for Netflix, Youtube and other web services this is a great device. If your going to try to stream movies from your collection on your hard drive, you better back up your files cause you might lose it all.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the Western Digital Streaming Media Player, as this is not the typical experience with the product. When disconnecting a USB device from the media player, always ensure you either safely remove the hardware, or completely power down the WD TV Player to avoid possible damage from an unsafe removal.
To ensure the best functionality and accessibility of your data on your Western Digital device, please ensure that your firmware is up to date, as this may easily resolve the issues you are experiencing. For instructions on how to manually and automatically update your device, please refer to the following link
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at:
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • Ryan B.
  • neweggVerified Owner
  • neweggOwned For: 1 day to 1 week

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