- Intel Core i5 2nd Gen 2520M (2.50 GHz)
- 4 GB Memory 320 GB HDD
- Intel HD Graphics 3000
- 1366 x 768
- Windows 7 Professional 64-bit
Cut-throat attitude toward customer trying to deal with faulty machine 08/17/2012
The machine works well and supports multitasking--word processing, several browsers, and a movie can run simultaneously. Tech support on the whole has been reliable.
Soon after purchase a crash and blue screen revealed that the hard drive was faulty. The company promptly sent a replacement hard drive that seems to be refurbished because it already had a Europe setting. The major problem in this that shows this company's negative character--contrary to the face it puts on--is that it refused to allow an adequate grace period for a problem with transferring contents from one drive to another. Local professional tech help is limited in town where computer is located and time to send the machine somewhere could not be spared. The company sent an invoice for $174. for the old drive. When owner phoned to explain problems with safe transfer of contents from old to new drive, the attitude of the accounting office was mainly a veiled threat. Foreign accent, inflexible, mean.
Buyers should weigh the importance of a product's popular reputation (this one was defective) along with the mfr's attitude toward its customers. The nature of bottom-line departments such as accounting are as important to ownership as the quality of the machine. This company has a mean attitude. When customers suffer loss of time and money, not to mention stress, because of a defect in the product, a company should accommodate any difficulty the customer has in dealing with it. The company's refusal to flex with the circumstance is a reason to choose another brand.
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