- Steel / Plastic
- USB 3.0 x 2, USB 2.0 x 2, Audio x 1, Mic x 1, e-SATA x 1, 1394a x 1 Front Ports
- $199.99 199.99
- $189.99 –
- Save: $10.00 (5%)
- $9.99 Shipping (restrictions apply)
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New HAF X twisted and missing rivets! RMA back to CM 10/09/2012
Box was delivered without any damage and everything looked good. Went to start a build and heard a rattle. Shook the case and a small rivet head fell out. Decided to make a closer inspection. Used a flash light and examined the case from the inside. Yikes! The 5.25 drive bay was not installed correctly. It was twisted and the flange holding it to the case was off by about a 1/2 inch on one end. The mounting holes of course did not line up and 5 of the 6 rivets were missing!
Didn't want to pay shipping back to newegg so called CM for the RMA. Had a very good experience with Marvin in customer service. Picked up my call right away. Sent him some pics and he confirmed it was an egregious manufacturing error (it's really great when a customer service agent actually agrees with you without any hassle!). Over 4 days traded half a dozen emails and ultimately did a cross ship to save time getting a replacement. CM covered shipping both directions. Took awhile to get my replacement (10 days start to finish) but it did arrive before the 30 day newegg return window for other parts I needed to test and it was properly assembled.
Great roomy case. Love having access from both sides. Build looks great. Overall very happy with my selection. Could easily mount an H100 and still had plenty of room to slip in the ATX motherboard.
This is a high end case and the flaw should have been caught by Quality Control (it was pretty obvious!). Would have been a 1 star review but Marvin in customer service really surprised me and made it right at no extra cost - so decided on 4 stars.
While the case is roomy, and there are some really nice features (e.g., excellent cooling), there are some design issues. The top cover over the fans are covered by a perforated wire mesh that has very little structural integrity. It's really easy to accidentally lean on them when you are moving the system around and dent them. Fortunately you can remove the mesh (by carefully bending some tabs underneath the cover) and straighten them out. But it would have been better if there was some type of support under the mesh. The small covers over the 5.25 drive slots suffer from a similar weakness. Very easy to dent.
Another design issue (minor) was running the 8 pin CPU power cable behind and over to the motherboard. There is a narrow access channel at the top of the case where you feed the wire through to the front of the motherboard. I actually had enough length from the PSU to make it directly to the motherboard but the access channel was just too narrow (by about a 1/4 of inch) to accomodate the connector at the end of my HX850 cable. I had to use the supplied extender cable which has a narrower connector at each end. Worked fine but I had extra cable length to dress.
The case is huge (and tall). But it was a real pleasure installing everything and my P9X79 / i7 3820 system is running very cool despite having dual graphics cards and 8 sticks of DRAM. The wheels almost make it portable.
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