- 2.5" & 3.5"
- USB 3.0 & eSATA
- Plastic
Defective Product
02/18/2013
This review is from: SYBA CL-ENC50053 Plastic 2.5" & 3.5" White SATA USB 3.0 & eSATA Dual Interface 2-Slot Cloning, Backup Docking Station
Pros:
Works great when connected. Decent Speeds.
Cons:
Worked with both of my 2.5" HDD's at first (Couple of days) then stopped working with one of them. The hdd indicator light stayed lit on the HDD like it was stuck trying to read the drive. The computer kept saying the drive needed to be formatted. I checked the drive with two different USB external enclosures (the ones I was replacing for this device) and they both read the device. The HDD (Samsung Spinpoint 4 HM640JJ) worked fine on my old usb 2.0 enclosures but would not work at all with this device.
Overall Review:
I am RMAing it for a refund and will purchase a more reliable product.
Manufacturer Response:
Dear Customer,
Let us talk you through the process of troubleshooting this issue before we determine it is broken.
SYBA offers an online RMA form, the user can easily fill out the form and submit it for a quick RMA return and exchange. It is SYBA's policy to answer all customer inquiries within 24 hours (M-F)
Our technical support team is available to help 9am-5pm M-F. Feel free to contact us during those business hours at support@sybausa.com
We apologize for any issues that you are having. As you know we are more than happy to provide our customers with a hassle free exchange when a product is defective.
Thank you for purchasing one of our products, and for leaving us your valuable feedback. We value all positive and negative feedback.
Regards, SYBA CST 03142013
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- Curtis M.
-
Verified Owner
-
Owned For:
1 week to 1 month
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