- DDR3 1333 (PC3 10600)
- CAS Latency 9
- Voltage 1.5V
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Same type scenario , dead stick 05/16/2013
Well , it seems to be pretty quick memory ...
After receiving the memory it was very apparent that something was wrong. System wouldn't even go into the bios. One stick was bad. So while i was reading some of the reviews i came across a number for customer service. I called and tried the cross shipping method. Pffftt, never again. They bill your account first(over 40 bucks with tax for one stick)and then send you the ram while you send the defective back. That is NOT good customer service! Yeah i got the money reimbursed but there's really no reason to do it you live near a retailer who sells ram. Just send the defective stuff back and go buy it from a retailer and do a price match. If you need it sooner then later. And what if the replacement is bad?
They should just ship out the ram to you with a credit card on file in case you don't ship. You should be receiving a good product to begin with. It felt like i was the one in the wrong. It's only one friggin stick!
Bye Bye Crucial Memory
Crucial has got alot of stake in the memory business thanks to an early push and some kudos from various media outlets. Not sure why there's so much defective stuff.
Thanks for your feedback and we appoligize that our memory has caused any issues in your system. Your comments on the cross shipping option will be sent onto the customer service and support team. We try to be flexible and provide this option so any downtime is minimized if possible, but a credit authorization is required and a temporary charge is run and credited back once the RMA swap is completed. The other option is to ship them back to us and then we'll send a replacment without having to charge a CC.
We'll investigate if having the CC number on file is sufficient, unfortuntely some people provide card numbers that are invalid or do not have sufficient credit so we have to pre-authorize the charge temporarily to protect against fraud on these cross shipments. We certainly didn't intend to make you feel like you are in the wrong.
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