Single review: WD WDBVHT0080JCH-NESN 8TB (2 x 4TB) My Book Live Duo Personal Cloud Storage

WD WDBVHT0080JCH-NESN 8TB (2 x 4TB) My Book Live Duo Personal Cloud Storage

2-Bay
Usage High read/write performance with RAID
8TB (2 x 4TB)
800 MHz CPU Processor
1 x 10/100/1000M
1 x USB2.0

So far it doesn't work 06/15/2013

This review is from: WD WDBVHT0080JCH-NESN 8TB (2 x 4TB) My Book Live Duo Personal Cloud Storage

Pros:

Can't tell yet

Cons:

I'm trying to use this in RAID1 on a Time Capsule. Setting it up in RAID1 was a snap, things were very promising. Now, Accessing the Dashboard takes about 10 minutes, and then the tools don't open up, (the "working" icon will go for hours...) so I can't even tell what's wrong. My wife took her Air and the Duo to Apple "Geniuses" for help, and they couldn't do anything with it either. Apple recommended this solution.

Overall Review:

I'm not sure this is really ready for Apple stuff. Apple said the WD help desk was awesome and working really hard to work with Apple users. I waited an hour before giving up.
I've had WD HD's in all my PC builds and they were awesome.
I know WD reads these boards, so I'm trying to reach them here.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Live Duo as this is not the typical experience with the product. We recommend ensuring that your device is up to date with the latest firmware, as this may easily resolve the problems you are experiencing. Information regarding the procedures of how to update the firmware for your device can be located at the following link.
How to update the firmware on a My Book Live or My Book Live Duo
http://wdc.custhelp.com/app/answers/detail/a_id/5735
As an extended step, you may perform a reset on the back of the unit, and/or a factory reset to defaults through the Dashboard.
My Book Live Duo User Manual:
http://www.wdc.com/wdproducts/library/UM/ENG/4779-705065.pdf
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience directly, resulting in a positive resolution to your issue. As we are unable to provide adequate support via a review site, you will need to contact us directly at 1 (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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Paul M.
Verified Owner
Owned For: 1 week to 1 month

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