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Mixed feelings 10/09/2013
This review is from: SYBA Oblanc U.F.O 200 Around-Ear 2.0 Stereo Headphone with In-line Mic
Even though noise canceling isn't one of the features, but I found that it the headset did minimize other noises. I found the headset comfortable to wear, and very good sound quality.
After 3 months the sound started to cut in and out. When I went to remove the headset from my laptop yesterday, the jack popped out of the headset and remained stuck in the audio port. I needed pliers to remove it.
Up until a couple of weeks ago I would have given this product a much higher rating; I really liked this product, until it broke. The sound quality was higher than I expected it to be, and I found the headset very comfortable. I bought this item in May and for 3 months it worked great, but it started to have sound problems in September. Yesterday it literately fell apart, the jack pulled itself out of the cord and was stuck in the audio port. Now I have a very nice set of earmuffs and a shiny jack. I am going to miss the use of this headset, and at this point I wouldn't be able to recommend others to buy the item because of the mechanical failure I just experienced.
We made many attempts to duplicate your scenario, but the build quality is solid enough to not break unless excessive force was used.
Note that physical damage is not covered by under manufacturer warranty.
If you think this is an defective issue, please contact our support team to confirm if you can still get a replacement.
As you know we are more than happy to provide our customers with a hassle free exchange when a product is defective.
SYBA offers an online RMA form, the user can easily fill out the form and submit it for a quick RMA return and exchange. It is SYBA's policy to answer all customer inquiries within 24 hours (M-F)
Thank you for purchasing one of our products, and for leaving us your valuable feedback.
Regards, SYBA CST 10152013
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