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The right earpiece was broken and dangling by the thin cord which in turn looked damaged. Plugged in and no sound from XBOX 360. Disappointed.
Beyond me how a refurbished item has a broken part and does not work. We have had other Turtle Beach products that worked fine, I guess taking a chance on the refurbished didn't pay off. Now I have to ship back under RMA for replacement and the shipping costs almost as much as the item. Frustrating making UPS rich.
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