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a lot of problems. 12/19/2013
This review is from: WD 3TB My Cloud Personal Network Attached Storage - NAS - WDBCTL0030HWT-NESN
On paper, it has a lot of promise.
Caution. Many problems, please visit the WD MyCloud forum before buying. In particular, look at the thread "My Cloud disconneted itself from network." [sic] For many users the drive disappears every a few hours and has to be unplugged to be used. This has been a known problem for more than 6 weeks with no acknowledgement, response or workaround from WD.
I tried one, returned it, second had same problem. It works long enough for you to spend time configuring and copying files to it. Then it just won't stay on your network.
Hi there zzzoinks,
We apologize for the continued inconvenience you have experienced with the My Cloud and loss of connectivity. Western Digital is determined to address and resolve all issues relating to any customer concerns.
If you have not already done so, we recommend assigning a Static IP to the drive through the Dashboard’s System Settings. This would isolate any possible issues related to DHCP and lease times for connected devices on your LAN. The below link will provide instructions on how to configure the My Cloud for a Static IP, as well as assist you with remote access on your router.
“How to enable port forwarding on a network router for use with a WD My Cloud, My Book Live, or My Book Live Duo”: http://wdc.custhelp.com/app/answers/detail/a_id/8526
We see you have previously been in touch with our support team. We will forward your information to our My Cloud support for follow-up with your concerns directly, so we are able to further assess these symptoms and try to determine the root cause of the issue.
You may also reach our My Cloud support at the below link if you prefer, and mention this Newegg review..
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