- 2.5" & 3.5"
- USB 3.0 & eSATA
I have RMA'ed This Device 01/17/2014
There are no pro's to a device that is advertised as a USB 3 hard drive cloning and docking station....when the very USB 3 JMicron usb chipset that is inside this incorrectly advertised "Connectland Syba" device is incapable......completely incapable of being recognized as a USB 3.0 device in a Windows 7 64 bit operating system with an otherwise perfectly functioning USB 3 Controller and subsystem. To make matters even more absurd is that this device will not even be recognized by EITHER of the Syba USB 3.0 Controller Cards that I have taken the time to install and then uninstall on every one of the machines I have running in my house right now. Those Syba Controller cards work perfectly with every other USB 3.0 device i attach to them.....EXCEPT THIS incorrectly advertised Docking \ Cloning device. Even in USB 2.0 mode this device is unreliable as a cloning device. The only function this device does is act like a USB 2.0 external SATA adapter. Perhpas the most expensive USB 2.0 such adapter Newegg is now selling. I actually cannot believe that Newegg is still selling this clearly OUT OF BOX defective device. But I am going to play the game....I have an RMA with SYBA right now and am going to ship the entire original box and accessories to SYBA first thing Monday morning.
.I understand that not all IT or computer peripherals work out....or work as they are supposed to in both design feature and advertisement.....BUT when the customer support department of SYBA gets on this Newegg web page and responds with the willful denial of there being anything wrong with this device as advertised, or questioning the statistical "possibility" of a user ever receiving a defective original unit AND a subsequent defective RMA replacement unit.....then only two things can be in play if that premise is as incredibly unlikely as it genuinely is.
Syba support is admitting the device is inherently incorrectly advertised AND this is NOT a USB 3.0 device and hoping almost literally daring the consumer to pay for shipping and return the RMA as many times as it takes to get a working unit that works as advertised on the very box it is shipped from the manufacturer in. Here's a New egg GEEK challenge....I challenge the Newegg product testing staff to go in the warehouse...pick a warehouse any warehouse....California, New Jersey or Memphis.....and pull one of these units with the "scotch taped" model number CL-ENC50053 stuck on the shrink wrap outside of this "otherwise named Connectland device...I challenge Newegg Staff to pull one of these devices and get it to be recognized on ANY computer in the entire Newegg quality program as a genuine USB 3.0 device.
So I won a little money on the lottery last month.....I bought a lot of different stuff from Newegg......like I have done for years....and because this particular SYBA device is so internet wide reported as "problematic"...I set another little bit of "shipping money" aside for this issue right here. I am going to return this device back to SYBA every single time they send me the same incorrectly advertised device back as an RMA replacement. I am going to have the device attached to known working computers with completely certified USB 3.0 controllers and subsystems....and with every subsequent nonworking RMA replacement (there's over a year left on this warranty)......then SYBA's own posted response scenario on this web of the statistical unlikelihood of ever receiving back to back original and RMA defective devices....SYBA knows better than this......they produced a device uner the Connectland badge or bought a lot of these incorrectly advertsied devices and now SYBA is not behaving correctly. This is a tough business selling lower priced cards and computer peripherals and still making a profit to stay in business. But you can't start making things up when it comes to USB 3.0 compliance and functionality. A USB 3.0 advertised device that can only EVER possibly NOT be recognized and only ever functions as a non USB 3.0 device is NOT a USB 3.0 anything.
Most cases involving devices not being recognized by USB3.0 slots are resolved with a BIOS update and/or system updates being applied.
Perhaps using a different USB3.0 cable will help.
Have you tried disconnecting your PSU from the wall outlet?
Thank you for purchasing on of our products, and for leaving us your valuable feedback.
Please feel free to contact us @ sybausa.com if you require further assistance.
Regards, SYBA CST 02132014
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