Single review: MSI Big Bang-XPower II LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 XL ATX Intel Motherboard with UEFI BIOS

MSI Big Bang-XPower II LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 XL ATX Intel Motherboard with UEFI BIOS

Intel X79
Core i7 (LGA2011)
DDR3 2400(OC)/2133(OC)

Defective, Fire Hazard, Horrible 02/12/2013

This review is from: MSI Big Bang-XPower II LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 XL ATX Intel Motherboard with UEFI BIOS

Pros:

4 PCI-E 3.0 slots

Cons:

defective, fire hazard, sends out sparks, 38% failure rate, 42 out of 110 purchased failed within two months, should be recalled, MSI only wants to replace rather than return the defective product, fake gatling gun cooler arcs with MOSFETs and causes sparks and smoke to fly, cheesy gun marketing gimic is the cause of the problem, marketing should defer to engineering, people want quality, not a cheesy guns that spark on their motherboard. MSI should return, not replace this product. It is defective and hazardous

Overall Review:

I run a high performance computing network with 250 servers. I bought 110 of these motherboards because they appeared to have good specs and four PCI 3.0 slots and we often use all of these slots for gpu computing. To our great disappointment, 42 of the 110 motherboards failed within the first two months. When the fail, they fail spectacularly; a huge puff of smoke comes out of the computer and sparks fly. The problem is that the marketing department seems to have dominated the engineering department in the design of this motherboard. The motherboard has fake bullets and a Gatling gun shaped cooler targeted at the teenage male gamer. On every failed motherboard, an electric current arced between the Gatling gun and the MOSFETs on the edge of the motherboards, causing a complete motherboard failure. I feared for fire safety and the safety of our expensive gpus, so I pulled every MSI Big Bang from my facility. I tried to RMA them, but MSI only offered to replace them with other Big Bangs. I never want to see a Big Bang again. I believe it should be recalled for fire safety reasons. You should know that we have never had a motherboard failure in our other 150 machines, so the problem is not due to ability to build computers or our computing environment. I have demanded that MSI return, not replace, these motherboards. Their terrible customer support department has refused, saying the warranty gives them the right to replace the units. I hope to take the issue to the consumer protection bureau or the legal department of MSI, if they ever pick up the phone or return a letter. I don't want more defective products. I want cash with which to buy another model of motherboard without the cheesy, defective machine gun cooler. I have been happy with my other MSI motherboards, but they really blew it with the Big Bang. Wish me luck.

Manufacturer Response:

Dear Valued Customer,

We apologize for the issues that you are having with this product.
Be sure to provide sufficient cooling for your set up.

Please kindly visit the URL below to set up a RMA with the following information.
http://service.msicomputer.com/msi_user/rma_form_new.aspx

1. Full name (first, and last)
2. Telephone #
3. Physical address
4. Email address
5. Serial number (located on the box, or underneath the motherboard, eg 601-xxxx-xxxBxxxxxxxxxx)
6. Symptoms you are having onto the Special Remark section (as detailed as possible)

Once your information and warranty coverage are verified then we can proceed with this RMA for you.
Our turn-around time is typically two weeks and our system will notify you automatically at every stage of your RMA process.

If you have any questions or concerns regarding the product, received the unit back from RMA but are still having issues, please do not hesitate to contact us directly at usreview@msi.com and we will be more than happy to assist you, thank you.

Best Regards,
MSI Review Team | usreview@msi.com

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Erik P.
Verified Owner
Owned For: 1 month to 1 year

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