- Email This Seller
Monday Through Friday 9:00 am to 4:00 pm PST (No Weekend Hours)
Hello and thank you for your interest in finding out more information about Puzzle Zoo.com
PuzzleZoo.com is about making online shopping a simple, enjoyable and rewarding experience. With more than two decades in business, our buyers excel at finding toys, board games, puzzles and other items collectors crave and enthusiasts enjoy. PuzzleZoo.com has a vast selection of toys from Star Wars, DC Comics, G.I. Joe, Littlest Pet Shop, Transformers, Marvel, Lego and more. We also have the top puzzles from brands like Ravensburger, Mega Brands, Eurographics and Educa. Arts & Crafts fans will love our extensive selection of activities from Melissa & Doug, Creativity for Kids and more.
PuzzleZoo.com prides itself on the relationships we have built with distributors and is committed to providing customers with the very best products, service and overall shopping experience. When you shop PuzzleZoo.com, you can expect an easy to use shopping cart, detailed descriptions, a simple check-out process and a hassle-free return policy. PuzzleZoo.com has more than 10,000 items online and we receive new items every month. If you're looking for an obscure Japanese action figure or the latest Lego set, you need to visit PuzzleZoo.com first.
- Returns Policy
At PuzzleZoo.com, your satisfaction is 100% guaranteed! This means that if you are unsatisfied with an item you order from us for any reason, you may return it for a full refund of the purchase price. To be eligible for a refund, the item must be returned to us in the condition in which it was received (i.e. packages must be unopened and undamaged.) You have 7 days (from its delivery date) to inspect and return the item to us for a full refund.
To return an item to us, please contact us first and describe the problem by emailing us at firstname.lastname@example.org or calling our toll free number: 1-877-901-TOYS(8697). We will respond, typically within 24 business hours, with instructions for an exchange or return. Be sure to include a copy of your invoice with the item(s).
You don't have to have a reason to return an item to us. If you've changed your mind about an item for any reason, you have 7 days to return it to us. As long as the item is still in the condition in which it was sent (unopened and undamaged) we will be happy to accept it back.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.