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Quest Products, Inc. is a diverse consumer products company with a multitude of great and unique products helping people live happy and healthy lives.
- Returns Policy
Quest Products values your satisfaction. If for any reason you are not satisfied, you may return any item in its original condition within 30 days of receipt of shipment for a refund or exchange.
Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. Quest Products will arrange for return shipping on any items shipped incorrectly and will pay necessary expenses. You are responsible for return shipping under any other circumstances. Quest Products is not responsible for any customs, duties, taxes and other freight charges due to shipping.
Please contact us first to obtain a RMA (Return Merchandise Authorization). No returns will be accepted after 30 days. We cannot accept returns without a return authorization number (RMA number).
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.