- Email This Seller
Welcome to RC Toys Village! Where you can get Great Toys, Great Fun, Great Quality at a competitive Great Price! What more could you possibly ask for? RC Toys Village is one of the major RC Toys Wholesalers and Resellers. Located in Southern California, we have been providing our Customers the newest, hottest with high quality RC Toys in the market. Not only you will get the quality in our products, the fast shipping, you will also get the best customers service from our staffs. Guaranteed Quality, Prices and Services with 100% Satisfaction! We will be adding more products over the next few months, so come back regularly. Our contact information By email: firstname.lastname@example.org www.RCToysVillage.com
- Returns Policy
RC Toys Village offers the following Returns Policy:
DOA (Defective on Arrival) Customer satisfaction is our number one priority! If you receive a defective item, return it to us within 7 days of receiving and we will send you a replacement.
Please Note: We will not be responsible for any incidential or consequential damages arising from playing or crashing any toy we sell.
While it has been precision engineered for flight, like other aircraft. RC Helicopters, Airplanes can be damaged by contact or collision with a fixed object. The product warranty does not cover accident or collision damage.We recommend that you would take your time and be patience during the learning period.
By buying from our store, you agreed with all our terms, policies, and agree to pay Shipping and Handling fees.
- We offer a 7 days DOA (Dead on arrival) warranty for defective items. Warranty will be voided by use, abuse or modifying of the item, rc toys are very sensitive, it wouldn't be fair to us if you crash it and ask us for refund or exchange.
- Defective items can be return for exchange or full refund, minus shipping & handling.
- Customers are responsible for shipping item back in case of exchange or refund.
- All returns must have a RA# (Return Authorization Number) from us to be accepted. Please contact us within 7 days of receiving item to obtain an RA#.
- Shipping and Handling Fee are non-refundable and non negotiable.
- No Return or Exchange after 7 days of receiving item will be honored.
- Return or refund can take up to 10 business days to process.
- All items must be in new and re-saleable condition, including the original box, packaging, and accessories. - Return items are all subject to a 15% restocking fee.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.