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REVÉNA is truly the only brand of products that honestly provides real “Value-Added” solutions, functionality, features and benefits… all for much less. REVÉNA’s commitment to continuous product development, extensive market research, dedicated engineering, innovative designs and the highest quality manufacturing, provides you with the guarantee and reassurance that REVÉNA products are the products of choice by everyone.
- Returns Policy
Refund is for unit only, minus the shipping amount unless the unit is defective.
New: Must be in original packaging (as much as possible), no missing parts, and must be brand new.
Folios must be in brand new condition and has no defects on them. All parts must be returned for a refund.
Must be in their original packaging and undamaged.
Partial refunds/Restocking Fees
• Any unopened item in original condition that is returned more than 30 days: Refund 80% of item's price.
• Any item that is NOT in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price
All exchanges must be made within 15 days of purchase. Exchanges are only made due to manufacturer defect.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.