- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Welcome to Rook Audio! The best place to buy DJ equipment, at the guaranteed lowest prices. We put emphasis on keeping our customers satisfied by delivering quality merchandise, while at the same time providing fast and reliable service.
- Returns Policy
- Defective or damaged units ONLY must be returned within 30 days of purchase in its original packaging complete with all components including the warranty card and owners manual and show no signs of wear or abuse; otherwise the return will be refused.
- Due to certain legal and health restrictions, computer software (copyright legislation mandates no returns on opened software), CDs, headphones, internal earphones, earplugs, and microphones are exempt from this policy.
-Returns for reasons other than defects or damage must be unopened and a 15% re-stocking fee will apply.
- Buyer is responsible for shipping and handling charges.
- Return for refund within: 30 days
- Return for replacement within: 30 days
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.