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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

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25 Reviews (48% Positive)
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Reviews 1-16 of 16
cheryl t.
Ordered on 12/13/2015
Poor service 1/6/2016 6:28:04 PM
Item shipped was not was ordered. Entire experience with ordering from NewEgg was one of the worst I've ever had online. I will not order from here again, nor would I ever recommend them.
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I.J.
Ordered on 5/26/2015
DO NOT ORDER FROM THIS VENDOR 6/4/2015 4:40:53 PM
Laminator arrived four days late in ripped up retail box. Buzzed and rattled loudly when we plugged it in and would not draw laminate sheets through its feed-in slot. I had this same model of laminator for 6 years before needing to order a replacement and would swear by its lightweight, sturdy and flat-packing versatility, but SPN Imports sent me a non-functioning product. DO NOT buy from them.
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Anonymous
Ordered on 4/20/2014
Great Experience 5/12/2014 12:57:41 PM
Sent an email to the seller after I discovered the mount was missing a couple parts. They replied the next day and sent out the missing parts, which I got a few days later. Was very happy I didn't have to send anything back, and that they replied and sent out the missing parts right away.
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Anonymous
Ordered on 3/24/2014
parts don't match manual 4/21/2014 11:29:19 PM
Parts in packaging don't match assembly instructions in
the manual. They refused to take it back without pics. I don't have time to take pic.
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Anonymous
Ordered on 3/24/2014
Take pictures 4/21/2014 11:18:31 PM
Take this item back and once you received it you can take all pictures you want.
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Anonymous
Ordered on 2/16/2014
3/13/2014 10:02:45 PM
Quick processing and shipment.

Great product too!
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Eric
Ordered on 1/19/2014
Poor inspection/QC 2/15/2014 9:35:24 AM
SPN needs to inspect better. The item I got arrived damaged. It was well packed, such that shipping could not have caused the damage.

Fortunately the damage only affected one product feature that I didn't require. So I had no need to return the product and am actually happy with it. My problem is that merchandise should never ship in a damaged state.
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Mihir G.
Ordered on 1/22/2014
Missing/Defective parts 2/4/2014 1:59:25 PM
Package was missing 2 screws and the HDMI cable was defective (had cuts, and was not working when tested).

I asked for an RMA, but it got cancelled without any notification :-(

Would not buy again from SPN Imports.
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Anonymous
Ordered on 1/26/2014
very poor 2/1/2014 3:46:05 PM
Poor packing and service
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Anonymous
Ordered on 1/22/2014
manual does not match product 1/31/2014 11:51:47 PM
the manual in the box does not match the product received. contacted them, very bad customer service. recipient does not want the product because of the bad customer service, but they refuse to send return label. they want him to pay to ship it back even though the item does not have matching manual.
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Patrick
Ordered on 11/25/2013
Good thing it's solid steel! 12/12/2013 2:04:52 PM
Took two days for processing to start. Package arrived looking like someone had been practicing their katana swing on the packaging. No way it happened in transit by shipping company, unless they took it off the line to beat it up. Thankfully the item I ordered was solid steel and held up to the punishment.
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Anonymous
Ordered on 12/1/2013
12/6/2013 7:48:28 PM
How would any company send out a product in a busted, taped up box with the level and hdmi cable missing.
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B
Ordered on 9/15/2013
It should work after I purchase more pieces 9/26/2013 5:59:17 AM
The mount design meets expectations but it was supplied with missing parts, was poorly assembled and not packaged well enough to protect it from damage. Chetah customer service, in addressing the problems discovered was poor. The missing parts, i.e. washers and spacers, are inexpensive, but Chetah advised that they did not have any available to ship out. Cost of parts and turn-around time did not justify returning this unit. The shipping damage was obvious, but, again, easily corrected. I don't regret the purchase, just regret having to deal with their customer service.
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Anonymous
Ordered on 9/20/2013
Fast processing 9/23/2013 8:02:51 PM
Good New egg partner, shipment processed very efficiently.
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Preacher
Ordered on 9/4/2013
Nice wall mount for the money! 9/18/2013 4:00:33 PM
Luckily for me, installing a wall mount for a monitor is not brain surgery.

This item came with a torn box that was taped closed, no instructions, no hardware, no tools (Allen Wrench).

I don't know if it was an oversight or intentional, but SPN Imports needs to look at it's QA process, just in case!

I got it installed with no problems and the item itself is actually a pretty nice bit of kit, worth every penny of the price. My Mother-In-Law is very pleased with her new surveillance system wall-mounted monitor!
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Ben
Ordered on 8/25/2013
Great buy for price.. 9/9/2013 12:20:24 PM
Pros: very strong, easy to put up, solidly built, all parts u need no matter size of Tv.
I recently purchased for my 51 inch Samsung Plasma. Saw some other models on here that said flimsey but not this model. Solid and sturdy. Recommend paying extra five bucks for this model.

CON: One slight annoyance to lock the TV to frame after you hang it is kind of a pain. I had to purchase a super long screwdriver to do it, but I don't see u having this issue with smaller TV or if u set it at less then 15 degree tilt. Just hard to get a screwdriver plus hand in there.

I love it great buy highly recommend!!
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