- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
We have been selling to consumers online since 2010. Our goal with every sale is to provide the upmost care and positive experience for the customer. We strive to make every customer recieve satisfaction from our service. We believe we are the experts on sporting goods/outdoor gear, which are our top sellers. We also carry our own line of high quality hiking backpacks, HBAG. Please feel free to contact our customer service for any assistance and also check out our own store at www.salefolks.com
- Returns Policy
Please contact us first to obtain Return Authorization (RA). We will email you the RA# and the return shipping address. That RA# must be marked clearly on the outside of the shipping box.
**Returns without RA# will be rejected**
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.