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Seller#: 0UH8ISD1C9RJWH73B

ScentedMonkey Seller Profile 516-348-1100EXT164 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from ScentedMonkey See all products from ScentedMonkey

We are the crazy folks from ScentedMonkey.com. We strictly believe in bringing everyone the deepest inventory possible, with the best prices. We are extremely customer centric. Your satisfaction is our aim. So is making the world less funky, at ScentedMonkey…

If there is anything we can help with, please e-mail us at newegg@scentedmonkey.com or call us toll free at 1-800-595-1644.

Thank you.

The Monkey

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (116 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 68 Reviews
newegg
58%
Good Rating + 4 18 Reviews
newegg
16%
Average Rating + 3 2 Reviews
newegg
2%
Poor Rating + 2 2 Reviews
newegg
2%
Very Poor Rating + 1 26 Reviews
newegg
22%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 12/11/2016

Rating + 1 Charged with no item sent ever

I ordered this at the beginning of December and was charged for the item. The status said shipping for two weeks without any change or delivery. When I called, they said that this item was out of stock and would not be available to send me. They did send my refund but it took another couple weeks to get it. I am so disappointed in the seller and how they handled my order. I may not order from Newegg at all again because of this experience.

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Desera B.
Order Date : 12/4/2016

Rating + 3 cologne

I bought some John Varvatos cologne gift set , I got a different scent from John Varvatos collection. I went online to see what was up and Why I got a different one. The one I ordered was sold out, even thought when I did order it , it wasn't . So instead of making a complaint, I just kept the one they sent me. The product it's self was fine, it was a gift set, same brand but just different scent. Luckily my son actually liked that one too. The one I orignally ordered was his first pick . But other than that If I were to rate "Scented Monkey" it would be average . I did get my product in time for Christmas but not the exact product ordered .

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Nancy S.
Order Date : 11/29/2016

Rating + 5 Straight Sexy Hair

This product is no longer available and has been the ONLY product to smooth out my wavy hair; I loved it! Through Internet search, I found Scented Monkey had it available and at half the original price. I ordered four spray cans and they were shipped quickly. VERY satisfied and highly recommend this company! THANK YOU SO MUCH!!!

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Manuel N.
Order Date : 11/17/2016

Rating + 1 Sent the wrong item under a misleading bottle

I purchased 5 bottles of Redken 8NG Sunflower and received the wrong product. The bottles were labeled as 8NG Sunflower but turned out to be something else when I applied the color. It did not look the same but I still thought it was just a matter of perception and used it: it ruined my hair. Wrong color! Wrong bottle! And most likely not even a real Redken product in it! The seller does not reply to your messages or inquiries. Be aware!

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Oleg B.
Order Date : 8/30/2016

Rating + 3 Slow shipping

Everything would be ok if not the slow shipping - the seller shipped my purchase only a week after it was paid for.

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Matt A.
Order Date : 8/16/2016

Rating + 5 Perfect.

I am writing this because before ordering I noticed several negative reviews for this seller. I ordered on the 16th and received my the exact cologne and size I ordered 4 days later on the 20th....no issues at all. Item is exactly as described and my wife loves the scent. It's also half of what retail places were wanting for it.

Thanks!

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Kevin H.
Order Date : 2/8/2016

Rating + 5 Good Service

Order came very quick without paying for expedited options. Impressive. Reminds me of NewEgg from years back.

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md5mike
Order Date : 9/11/2015

Rating + 5 A+ Fast Shipping Great Seller

An asset to the online eCommerce community, would do business with again.

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Drew
Order Date : 5/7/2015

Rating + 1 Extremely Shady Seller - Beware.

Ordered hair product from scented monkey and ordered/paid through newegg. Sent me product expired by 2 years. Would not assist at all with refund or pay return shipping for the defective items. Newegg finally gave me an RMA and agreed via email to pay up to $10 shipping back. It's been a few months and newegg will not return my messages let alone the seller. I have full documentation proving I shipped back product successfully via UPS. Very frustrating. I have messaged / called upwards of 15 times.

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Anonymous
Order Date : 6/18/2015

Rating + 1 D.S. Laboratories Spectral.RS 60g/2oz

I purchased product from this seller: The product (D.S. Laboratories Spectral.RS 60g/2oz. The product expiration date is in 2013. I think it is illegal to sell treatments like this one with expired date. Avoid this seller.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    For hygenic purposes, we can only accept items that are not used.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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