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Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

ANNKE is invested and held by YINZHIJIE which is a public company(stock code:300085).
ANNKE is the co-packers of many famous brand, like Swann、Q-see、Samsung and Lorex.
ANNKE created CCTV security kits in 2006,and become a leader in this area. For the time being, our sales volume is No.1 in UK market.
ANNKE has warehouse in UK,USA,Germany and Australia.You can receive your parcel at an amazing speed.
ANNKE has tech support in USA,UK,Germany and Australia. We can serve you more efficiency.
ANNKE has its own factory, we can control the quality and price.

ANNKEproducts make high-tech sophistication simple to install and operate. Our do-it-yourself surveillance systems are easy-to-install for the novice yet powerful enough for the expert. The start-up guides and manuals provide easy-to-follow, step-by-step instructions to get you started and our extensive knowledgebase and instructional videos offer useful support for all phases of setup and use. Annke products also come with a One-year warranty and FREE lifetime technical support if you do run into any questions while installing or using our security systems.

Email: support@annke.com ——For any question
Phone Number: 404 620 4370 (Eastern Time 20:30-05:30 Sun-Fri) —— ONLY to answer technical questions.

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104 Reviews (89% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-8 of 8
Anonymous
Ordered on 11/4/2016
If it is out of stock, don't advertise it as being on sale. 12/1/2016 9:11:27 PM
One of the two items I ordered was not in stock. I was quickly informed of this and offered a replacement. I did not want the replacement and a refund was given. I have no complaints about the refund or the offer for a replacement camera. The out of stock camera was still being advertised on Newegg while the company was telling me it was not available. I don't think that is a good practice
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Shaun T.
Ordered on 11/25/2016
Great Seller 11/30/2016 10:01:59 PM
Would recommend this seller items arrived within
3 days of ordering It was packaged properly and arrived undamaged
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Anonymous
Ordered on 10/30/2016
excellent customer suport 11/19/2016 2:43:48 AM
shipper lost package Security ANNKE & SANNCE had a very quick shipping claim replacement
I would recommend this seller 5 stars thank you for excellent customer support and quick response
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Larry D.
Ordered on 8/1/2016
Very freindly contacted fast to arrange shipping details 8/9/2016 4:22:45 PM
Seller ships fast and owner will talk to you personally. Called to arrange shipping and was very nice when I said I needed to call them back in a few hours.
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Anthony S.
Ordered on 7/22/2016
Great product, but sketchy condition 7/29/2016 8:34:31 PM
I ordered a dash cam for a trip I was taking. It arrived in a little over a week and the seal on the box was cut opened. It looks like a return, however the camera still has the plastic on it. The accessories however looked used and worn. I'm not sure if it's a replacement camera or what but I'm very disappointed that the item is obviously not new. I'll be testing it out this weekend, hope it works. When you pay for a new item, you expect a new and unopened item. Very disappointed.
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PS
Ordered on 9/15/2015
Fast delivery 10/12/2015 1:26:22 PM
Product arrived next day, even before I had tracking information.
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Seller is a Liar
Ordered on 9/27/2015
9 days to respond to my shipping inquiries 10/5/2015 6:11:09 AM
Seller lies with fake tracking numbers and takes 9 days to respond to shipping inquiries. If you want your items in a timely manner, Order From A-m-a-z-o-n who has strict policies on false statements and timely shipping
Security ANNKE & SANNCE Response:
Dear Kevin,

We are sorry for the incorrect tracking No. The package was delivered on: Tuesday, 10/06/2015 at 11:40 A.M through UPS service with tracking No. 1ZE13W240324775447.

If the order does not deliver on time, we will issue full refund. Please response our email or email us so that we can process refund.

Thank you for your comment. Your comment will help us to improve our services.
1. Our customer service should reply customer email within 24 hours
2. All our products are stocked is US and the shipping lead-time is 5-7 days.
3. Our US Tech support phone number is 404 620 4370.

If you have any technical questions for product, please call us without hesitation.

Sincerely,
Stella
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JLB
Ordered on 7/20/2015
Good product 8/17/2015 10:02:00 AM
I didn't notice it doesn't include a HDD. Everything else is as advertised and pretty neat.
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