AULA is professional manufacture on gaming keyboard, mouse and headset, etc... we are a global gaming equipment manufacturer, AULA professional e-sports peripherals, we have participated in WCA world e-sports competitions many times. We are committed to bringing a different gaming experience to gamers. We pay attention to player experience and feedback. Bring better service to players.
1: cancel order
Order cannot be cancelled after shipment, including the following situation:
Repeated orders, bought by mistake, no longer needed, Inaccurate address
2:Receive damaged or defective products
If the customer received a damaged or defective product, please contact AULA customer service. We will solve the problem asap, If customer can provide detailed photos.
3: Did not receive products or accessories
Delivered on record, but customer didn’t receive the replacement.
Please contact the local carrier, if customer can prove that the carrier has not delivere the goods, please contact Homall customer service,
If the carrier has delivered the goods, and customer is unable to provide evidence, we reserve the right to refuse refund.
We do not accept return in following situation:
1. You have been bought the products more than 30 days
2. Inappropriate Behavior (such as ssembly,customer personal preferences, man-made damage, etc.).
4. Returns without original package
5: Returned item is damaged
Returns from non product defects,Including: accident orders, product use uncomfortable,No longer need or want,expectations do not match,Unsatisfactory performance or quality,Over-installed or not installed and other customer reasons,Customers need to bear the freight, on the return costs,Customers can consult the carrier,Freight will be deducted from the order,Product shipping costs include: shipping freight + return freight + order operation fee (15%)
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.