Audio Video Communication Store, dba AVC Photo Store & School, is a family-owned business with over 40 years of experience in the electronics industry. Our Miami operations was founded in 1988, but the business dates as far as the 1970’s where we used to hold our offices and main business in Caracas, Venezuela.

Our history

Even though we categorize ourselves as a small business, AVCStore sold over $30 million in 2012. We successfully serve our daily walk-in customers, as well as, our online buyers. We take pride in having over 25,000 customers in our database, with over half of them repeatedly choosing us to fulfill all of their electronic needs.

We carry all major brands such as, Sony, Nikon, Canon, Hasselblad, Olympus, Fujifilm, Rode, DJI, TetherTools, Saramonic, Vidpro, Manfrotto, Joby, Avenger, Promaster, Tenba, Lowepro, Lastolite, Sigma, Tamron, Zoom, Westcott, Phottix, Elinchrom, Benro, Gopro, PeakDesign, Vanguard, and more...

Our 10,000 SQ.FT. store is located at 7500 NW 25th St. Unit#1 Miami, FL 33122, USA.
AVC Photo Store & School Store
  • AVC PHOTO STORE & SCHOOL STORE
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Return Policy
About Us

RETURN POLICY

At AVCSTORE, our goal is to ensure your complete satisfaction with your purchase. If you want to return your ONLINE PURCHASE, you can do so within 7 days of the online purchase date. All products returns must be in unused sealed condition. A minimum 15% restocking fee will be assessed.

If the item is missing any parts, we reserve the right not to accept the return or provide refund. If the product shows signs of use, up to a 50% restocking fee will be applied.

AVCStore does not refund any shipping or handling charges. All return shipping charges must be paid by the buyer.

Claims for missing or damaged in transit items must be received within 24 hours of receipt of merchandise, otherwise we will not be responsible for performing any replacement, refund or exchanges.

All returns must be processed with an RMA number. For instructions on how to receive an RMA please look at our FAQs. RMA numbers are valid for 7 days.

Refunds on returned items will be issued in the same payment method as tendered at the time of purchase. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

AVCSTORE is not responsible for personal data or items left in returned merchandise. In addition, we do not take any responsibility for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

No Return Or Exchange On The Following Items:

TVs or monitors 32? and larger once any of the packaging has been opened.
All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, video games, etc) once unwrapped.
Any computers built or modified by AVC STORE to customer’s specifications.
Specially Ordered merchandise.
Underwater equipment that has been submerged.
Educational tapes and books once unwrapped.
Any product bought on clearance or final sale.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Restocking
Fee
15.00%