AimToFind Seller Profile

AimToFind.com is an authorized dealer for every product we sell on our website. In most cases, the manufacturer handles the warranty from day one as part of the dealer agreement in place. If the manufacturer does not handle the warranty, we can assist you. Please find the following reason for your return below, and contact us with any questions you may have.

DEFECTIVE ITEMS:
o We stand behind every product we sell, and apologize about any issue you may have with your item. You can be sure that any and all defects are covered by the warranty included with your purchase. The product manufacturer covers these issues, so please refer to the documentation in the box and contact them accordingly.

DAMAGED UPON ARRIVAL:
Small Packages: For orders shipped out via FedEx Ground, FedEx Air, USPS or any similar SMALL package service:
o If you receive an item and it appears damaged, please contact us immediately. All damaged parts will be replaced and shipped to you for free. If the item is un-repairable, we will ship you a brand new item for free or arrange for a return/refund. Due to our agreement with the above small package carriers any damages for SMALL packages must be reported within 3 days of receipt.


BUYER'S REMORSE:
o If you have any questions about the product you are thinking about buying, or about our policies, please contact us prior to making a purchase. Once you place an order on our website, it cannot be cancelled. We rapidly process all orders in automation to meet our standards, and normally begin to process orders within minutes of receiving them.
o If you made a mistake on your order, please contact us immediately. Please have your order number ready so we can attempt to stop your order in processing, or correct it before it ships out. There is no guarantee that your order has not already been processed or shipped out, and it may be subject to re-processing fees.
o If you do not want the item you have received, or if you have ordered the wrong item by mistake, you may return the item within 30 days of receipt. However, returns of this nature will be subject to a 15 percent restocking fee and shipping & handling charges will not be refunded.
o If you take advantage of a FREE Shipping promotion and then would like to return the item, we will gladly accept your return. However, you will be responsible for reimbursing us the original shipping charges that we paid for your order.
o If for any reason an item is refused upon delivery, you will be responsible for the shipping charges due on the refusal, plus any original shipping charges.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.