All of Our Items Are 100% Brand New, We Do Not Sell Anything Other Than That. If The Item Shows Up Defective or Broken, Please Contact Us Within 3 Business Days. Your Questions/Concerns Will Be Responded Within 24 Hours Monday To Friday. Buyers May Contact us On The Weekends or Pubic Holidays And We Will Respond On The Next Working Day. Some of Our Items May Not Be Legal For Street Use in Some States. It is Your Responsibility to Check Your Local Law Enforcement for Street Use.
We Will Offer Replacements, Exchange or Full Refund. 100% Satisfaction Guaranteed. We Will File Damage Or Lost Claim For Our Buyers And Guaranteed Buyers Will Receive Products In A Timely Manner.
For Better And Faster Service, We Suggest Buyers Provides Their Contact Phone Numbers For us And our Customer Service Team Will Contact Them For Additional Information. Thank You.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.