“For All of Life’s Adventures” is more than a slogan for us. It’s a lifestyle and the core of our business philosophy.
AstroAI supports the adventurer within, and we encourage our customers to take risks and push the envelope.
We develop tools and products we want and need for our own adventures, then we go out and use them to make sure everyone can enjoy our products. We don’t choose products based on market interests or fancy analytics; we make our products for ourselves, based on real life needs and expectations.
So we leave the comfort of our Orange County, California office and venture out to the deserts, forests, mountains, or anywhere else, we can put our products (and ourselves) to the test.
When we take our products out into the real world for testing, a few products get remarks from a few people. But the real test is when our community gets their hands dirty.
A wide range of feedback comes from a huge number of customer applications. Based on what our customers tell us, we continuously make improvements and produce better products.
We couldn’t be prouder of what we have to offer and the community that has grown with us.
Free Return and Refund
This warranty does not apply to the following
Damage due to abuse, accident, alteration, misuse, tampering, or vandalism.
Unsupervised use by children under 18 years of age.
Products without sufficient proof of purchase.
Improper or inadequate maintenance.
Purchases from unauthorized resellers.
Lost or stolen products.
Damage in return transit.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.