Pandemic buying is creating shipping delays from all major couriers such as USPS UPS FEDEX which is beyond our control. Please expect package arrival times to be delayed by 3 to 5 days on top of normal delivery times.We will ship 48 to 72 BUSINESS hrs AFTER Newegg clears your order. Please be patient and "reminded" that weekends are not business days and we are on the East coast so any order sent after 5pm EST goes to the next biz day. THAN allow the package 4 to 6 days minimum to actually arrive at your location.

The customer is always rite. We do everything we can to make sure that this simple philosophy holds true for our business with you, our valued customer.
Feedback is very important to our business relationship with Newegg customers. Please allow us ample time to solve any issue you have (2 to 3 biz days) before leaving any negative comments. Simply e-mail us from your Newegg Contact seller feature. If we do not respond simply call us at 770 369-0536. You have our promise to solve any and all issues quickly and fairly to your satisfaction.
We can install Windows 10 Pro On any Windows based computer/Laptop upon request if it was listed with 7. Please e-mail us after placing your order.

We are Newegg Premier & Professional Sellers. We restore previously owned electronics such as laptops and handhelds back to their original fully functional condition. We test all components and perform a fresh installation of the operating system and primary drivers. Any listed additional software will also be freshly installed. The original battery is typically included therefore we can not guarantee the charge time. A power cord will also be included. These devices will typically have slight signs of wear but they will be cosmetic only and will not affect functionality. WE will not allow a return "only for cosmetic reasons" as once again they will have signs of wear such as light scuffs and scratches. We guarantee that all primary components will be working normally out of the box.

Any device that arrives at your location with a defect must be reported to us within 5 days of it's receipt. We will than offer you the option of a return with a full refund or a replacement. We will pay for return shipping. The unit must be returned in the condition in which we shipped it. If you add or upgrade any software including the operating system you may void our warranty as we will assume that you have made other un-authorized modifications as well. We reserve the rite to charge a 15% re-stocking fee on all items that are found to have been tampered with or that are returned with alterations or modifications that we did not authorize.


We will not warranty any device that has been shipped outside of the continental USA. Any devices shipped to a third party will only be covered by a repair or replace warranty that begins when the purchasing party originally takes delivery. Any RMA or return labels we send must be used within 10 business days of when they are e-mailed, or the RMA will be voided and your return declined.
Our feedback rating is very important to us so please give us 2 or 3 business days to solve any order errors. Traditionally this is the length of time that is afforded to online sellers when something needs to be addressed. We have recently had some very unfair comments that were posted without granting us adequate "business time" to respond. We take great pride in solving all customer issues fairly once we have been notified. Simply Contact us via your Newegg Order Contact Seller feature and let us know what concerns you may have. If we do not respond (sometimes the newegg e-mail relay system fails and we never get the message) you can simply call us directly at 770-369-0536.

Feedback
Returns Policy
801 Ratings (86% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
90.96%
Product
Accuracy
86.63%
Customer Service
Satisfaction
89.56%
Anonymous
Ordered on 1/2/2022
overall impression of Atlanta Electronics is good
1/19/2022 5:12:31 PM

I would recommend. My only suggestion is to provide UPS delivery...maybe it was available, and I overlooked it, product was shipped USPS which was extremely slow delivery, compared to what I feel ups would have provided.

  • No
  • Yes
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 1/6/2022
it was alright
1/19/2022 3:44:57 PM

it said it was 350 but shipping fees for some reason were very high despite saying free shipping, didn't arrive on time, worst of all, it came in a box unwrapped with the metal part you screw to the case slightly bent, works though so i'll keep it.

  • No
  • No
  • No
Did you find this review helpful? 
Atlas
Ordered on 1/1/2022
Not Disappointed
1/18/2022 4:25:52 AM

I didn't receive the part I ordered but they shipped a part of comparable cost and spec. They refunded the difference of cost. Response time was good. If customer service is what you're after look no farther.

  • Yes
  • No
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 1/2/2022
Not what I ordered but better
1/14/2022 4:25:54 PM

Some initial hiccups but they took good care of the issue. I will definitely consider them for my next GPU upgrade.

  • Yes
  • No
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 12/26/2021
Fantastic.
1/6/2022 9:26:18 PM

Recieved exactlty as requested.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Andrew
Ordered on 12/1/2021
Great Customer Service
12/20/2021 8:52:55 PM

for my order i purchased EVGA GTX 1060 SC 6 gig video card (Used). When i received the first video card i noticed that it was a bit dirty still and didn't look like it was cleaned before re selling which kind of was off setting to me but what ever quick fix. i installed the card and it worked great until i realized in my programs that it was not the correct card... I was sent a 3 gig card. I was highly upset with this and filed a claim and contacted the seller. The seller responded within minutes of my claim and message and stated "this was a cause of human error" i can see that happening EXCEPT i went back and looked at the sellers reviews and saw this over and over and over again... BUT the seller contacted me fast and sent me a shipping label to ship it back and they would send me the correct one. I was happy with that response and they even offered to ship the new one as soon as the old one shipped and gave me a cell phone number to let them know. i was ok with that but then I get an email from the seller asking if I would be ok with another comparable card I advised him NO I would not be ok with that. He simply said ok and no argument was received. As soon as my incorrect card was shipped the seller sent me the new one and it was received in just a few days. when i opened up the new package the video card was in a box for a different video card so i got scared but when i looked at the card I realized it was the correct one and this time it was super clean. i installed it and it seems to be running great. overall i just wanted to share my process and headache but the seller is extremely responsive via both emails and texts to ensure that the customer is happy! both packages received were packaged extremely well both in safe bags and wrapped in protective bubble wrap or box. overall i would buy from this seller again!

  • Yes
  • No
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 12/14/2021
Great seller!
12/20/2021 2:19:33 PM

Thank you so much!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
M. McAdams
Ordered on 12/4/2021
Excellent Experience
12/15/2021 4:27:51 AM

We had a speed bump in the process (that being my understanding); however, Atlanta Electronics worked with me to make it right. They were: prompt, courteous, considerate, and helped me through getting matters addressed. Really, what more can someone ask for? I would not hesitate to work with them today, tomorrow, and well into the future. I am most appreciative of how they worked with me to provide product and to act in such a professional and courteous manner. In short, I have made new friends in the business that I hope to keep for many years. Thank you, to the management and leader at Atlanta Electronics. Well done.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 11/27/2021
12/15/2021 4:15:22 AM

They didnt have the original gpu I ordered, but they contacted me and said they would ship a different model for no up charge. Everything arrived on time and in protective packaging.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
jay k.
Ordered on 12/8/2021
GREAT COMPANY
12/14/2021 5:20:45 PM

Yes I would buy from them. Very honest and easy to deal with. On time and packed great.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Ryan Watkins
Ordered on 11/19/2021
Very good service, great product. Customer service oriented seller.
12/12/2021 12:08:47 PM

If I ever needed to order another GPU or other computer component then I'd certainly order from Atlanta Electronics again. I'd also happily refer my friends to them as well. They gave me a free upgrade to a 2080 Super single fan blower style unit and gave me ample notice before they shipped it so I was aware that I technically wouldn't be receiving what I ordered, but I got something better than I ordered so I have no complaints. Obviously, prices are a pretty absurd at the moment compared to their original posting MSRP values, but with the situation of the market as it is right now that's just a given considering the fact that Nvidia has zero incentive to revitalize the market in response to the shortage. Overall, I'd say the product sent was packaged satisfactorily with plenty of packing material to prevent any damage coming to the product. However, there is one thing that I ABSOLUTELY MUST make clear to anyone looking to purchase any refurbished graphics card, not just from this seller but from many others as well. If you receive a blower style cooling card like mine, then the moment you connect it in your computer please ensure that when you turn it on you give the fan a little nudge to help it start up again. Unfortunately, mine overheated twice and triggered the card's fail-safe mechanism (Essentially totally turning off any output) because the fan wasn't wanting to start up and it was overheating just by being on the windows home screen. I suspect the unit may have gotten damaged as a result, but I don't really blame Atlanta Electronics for this. I had to kick start the fan myself and ever since I did that it seems to be working just fine now (Albeit the card gets ludicrously hot even with a functioning fan, so I suspect the first two times it overheated it may have done damage to the cooling solution. I hope the seller sees this because I'd like to make just one suggestion. To put some sort of warning or recommendation that the fan may not work right out of packaging and that the user may have to help the fan start up via user physical input. Overall, I've had a solid experience, and it taught me a lot, both about graphics cards and the refurbishment process they go through.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 11/28/2021
12/4/2021 10:46:10 PM

According to the picture listed on NewEgg, I ordered a "used - like new" MSI GeForce 1050 Ti. What I got was a used EVGA GeForce 1050 Ti. So if I had one complaint with this seller, it would be that I technically did not get the exact product I thought I ordered. That said: What I got was a video card with virtually identical specs. It was also delivered well within the expected time, and (for being a used product outside of its original box) was packed and padded well for transport. Overall, I am happy with the transaction and my choice in this seller. I feel like I got my money's worth (as much as that means given the very expensive market on video cards these days), and I didn't have to wait the 2 to 3 weeks for something to come from overseas. But, if you are very particular about the cosmetic look of your PC build, or are just very picky about brands, you may want to shy away from this seller as you may not get exactly what was pictured.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 11/9/2021
Quick Delivery
11/24/2021 4:06:28 PM

Card was shipped and delivered quickly and it works great! Miner ready!

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 11/2/2021
Good customer service, didn't have the specific card I wanted but delivered an EVGA instead
11/20/2021 6:41:31 AM

- the original ship address was given to them incorrectly and they worked with me to correct and re-ship. Really thankful for that. - I wanted an MSI GTX970 they didn't have one in stock and I'm OK with an EVGA. - Card arrived in anti static bag with a pretty robust shipping box. - Card was marked as refurbished and it checked out in bench marking as being fine. - I'd buy other things from them in the future

  • Yes
  • No
  • Yes
Did you find this review helpful? 
CHARLES T.
Ordered on 11/4/2021
Great customer service!
11/19/2021 2:29:34 PM

Great customer service! When I upgrade parts again, they'll be the first place I look.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Kelley R.
Ordered on 10/9/2021
Friendly Service
10/30/2021 3:54:16 PM

The folks at Atlanta Electronics were quick to respond and help me with my Graphics Cards questions. I highly recommend them!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Jason Buell
Ordered on 10/1/2021
Fantastic Customer Service
10/19/2021 5:42:57 AM

These guys were great to deal with, would absolutely recommend them...

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Baron Von Helldrop
Ordered on 10/3/2021
Abismal
10/19/2021 1:42:01 AM

Sent me a busted CPU in a ziplock bag, don't ever purchase from them then sent the wrong shipping label to return it

  • Yes
  • No
  • No
Did you find this review helpful? 
Anonymous
Ordered on 9/25/2021
Happy with new used GTX 960 graphics card
10/12/2021 8:10:01 PM

Had built my machine back in summer of 2016, but due to cash flow at the time I opted to stick with graphics on motherboard. That worked fine, but compared now to 2021 standards my old graphics solution was lacking that special "zing". Due to all sorts of supply shortages, prices on graphics cards in Sept 2021 was a lot crazy, but I was able to find this great little EVGA GeForce GTX 960 4GB for a comparably good price from Atlanta Electronics LLC. Card arrived quickly, as described, and was easy to install. Would have preferred for card to have been sent in a more protective box, but the static-free bag and thick bubble-wrap envelop provided reasonable packaging allowing for a safe secure delivery. Thank you Atlanta Electronics :)

Atlanta Electronics LLC Response:
We are glad to be of service!
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Will G
Ordered on 9/24/2021
First Time Buyer
9/29/2021 11:39:00 AM

First time with this company, went pretty smooth! Little hiccup with the GPU status but was resolved quickly. Arrived on time and neatly packaged, will definitely be willing to do more business with these people. Currently not able to test purchased product, but I am fully confident.

  • Yes
  • Yes
  • Yes
Did you find this review helpful?