We are based in the United States with Headquarters in the Atlanta Georgia Area. We pledge to only send high quality GENUINE Computer Parts and devices that contain the same. Be assured we do not cut corners and send our customers laptops graphics cards or processors that are spec'd with Knock off parts such as cheap Memory or Solid state drives. This is why some of our devices cost a little more than our over-seas based Newegg seller competition but look "under the hood" of what we ship and you will never be disappointed. "Those other guys" can NOT say the same thing I assure you. Don't be penny wise and dollar foolish with computer parts and laptops as it will come back to hurt you 6 months down the line when they fail out of warranty.

The customer is always rite. We do everything we can to make sure that this simple philosophy holds true for our business with you, our valued customer.
Feedback is very important to our business relationship with Newegg customers. Please allow us ample time to solve any issue you have (2 to 3 biz days) before leaving any negative comments. Simply e-mail us from your Newegg Contact seller feature. If we do not respond simply call us at 770 369-0536. You have our promise to solve any and all issues quickly and fairly to your satisfaction.
We can install Windows 10 Pro On any Windows based computer/Laptop upon request if it was listed with 7. Please e-mail us after placing your order.

We are Newegg Premier & Professional Sellers. We restore previously owned electronics such as laptops and handhelds back to their original fully functional condition. We test all components and perform a fresh installation of the operating system and primary drivers. Any listed additional software will also be freshly installed. The original battery is typically included therefore we can not guarantee the charge time. A power cord will also be included. These devices will typically have slight signs of wear but they will be cosmetic only and will not affect functionality. WE will not allow a return "only for cosmetic reasons" as once again they will have signs of wear such as light scuffs and scratches. We guarantee that all primary components will be working normally out of the box.

Any device that arrives at your location with a defect must be reported to us within 5 days of it's receipt. We will than offer you the option of a return with a full refund or a replacement. We will pay for return shipping. The unit must be returned in the condition in which we shipped it. If you add or upgrade any software including the operating system you may void our warranty as we will assume that you have made other un-authorized modifications as well. We reserve the rite to charge a 15% re-stocking fee on all items that are found to have been tampered with or that are returned with alterations or modifications that we did not authorize.


We will not warranty any device that has been shipped outside of the continental USA. Any devices shipped to a third party will only be covered by a repair or replace warranty that begins when the purchasing party originally takes delivery. Any RMA or return labels we send must be used within 10 business days of when they are e-mailed, or the RMA will be voided and your return declined.
Our feedback rating is very important to us so please give us 2 or 3 business days to solve any order errors. Traditionally this is the length of time that is afforded to online sellers when something needs to be addressed. We have recently had some very unfair comments that were posted without granting us adequate "business time" to respond. We take great pride in solving all customer issues fairly once we have been notified. Simply Contact us via your Newegg Order Contact Seller feature and let us know what concerns you may have. If we do not respond (sometimes the newegg e-mail relay system fails and we never get the message) you can simply call us directly at 770-369-0536.
Atlanta Electronics LLC Store
  • ATLANTA ELECTRONICS LLC STORE
  • 16,198 Sales 
     
    6 Followers 
     
    838Ratings(86% Positive)
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Return Policy
About Us

RETURN POLICY

Atlanta Electronics LLC Return Policies
Please request our return label and do not use neweggs label. We have multiple addresses and so need to send you the correct label.
cashback offered for the first 10 days after tracking shows arrival. repair or replace during remaining 30 days.
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Atlanta Electronics LLC
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Atlanta Electronics LLC
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Atlanta Electronics LLC will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Atlanta Electronics LLC.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Atlanta Electronics LLC will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Atlanta Electronics LLC does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Atlanta Electronics LLC will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%