BIZY is committed to providing each customer with the highest standard of customer service.
The 14 / 45 return policy:
14 day inspection period from day of product receipt.
~ Free return label provided by BIZY / NewEgg for ANY REASON.
45 days to return a product if not initiated within the first 14 day inspection period.
~ Shipping return label paid for by buyer.
~ Original delivered cost will remain as store credit for the buyer.
The Fine Print:
14 days to return a product from date of receipt for ANY reason FREE OF CHARGE (so please be honest in your return reason to help us steadily improve our service). BIZY / Rakuten will pay for and provide the return label. Refunds are typically initiated within 72 business hours of receiving the product back (with reasonable exceptions). Any product that does not intiate return via tracking movement within 14 days will be subject to the rules below.
14 days AFTER receipt of product, a purchase is eligible for a full delivered cost refund in the form of store credit with BIZY. The product's return must update and show movement within 45 days from the original receipt of product. Buyer will be responsible for paying for the return label of product and the label will be / must be provided by BIZY / RAKUTEN.
Any damage claims must be substantiated with pictures of original packaging, shipping label, product serial # (when available) and damaged pictures of the product.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.