Our philosophy is simple, like any home we want our foundations to be built on four core pillars:
- To be creative
- To be adaptable
- To be ever-growing
- To always be there for you
It's with these four pillars in mind that we create products that make sure you never lose the love of coming home; a truly magical feeling.
1. We all need empty hours in our lives, or we'll have no time to create and dream.
Whether it's from a hard day at work, or coming back from a wild adventure, the best journeys take you home. Create a place where you can rest, recharge, and feel reinvigorated, with a cue as simple as stepping through the front door. - How you do it, we leave it up to you.
2. Design that flows with you.
Every room in a house has a purpose, from cooking and entertaining in the kitchen, working or gaming in your home office, to chilling and gaming in the living room. No one likes to feel constrained, so we strive to design our products to push the boundaries of what they can do. We believe our products should adapt to your lifestyle and go with your flow.
3. A home wherever you may grow.
We design our products with growth in mind, from how your needs might change day to day, or whether you're moving houses entirely. No matter your goals, no matter your speed, there's no reason your home shouldn't be allowed to grow alongside you. We try to push our products beyond just their form; at the design stage we constantly adapt, revise, and change, there's no reason that should stop as soon as they enter your home.
4. A place to call your own
A home is built on the moments and memories that happen within them, like bricks creating a solid shelter that you take with you for your entire life, wherever you may go. Make your home your own, a reflection of who you are, a recollection of past moments and memories.
- BESTIER STORE
Top Rated - 2,819 Sales 25 Followers
RETURN POLICY
Bestier Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Bestier
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg
Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Bestier
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Bestier will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Bestier.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Bestier will refund back to your method of payment.
Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Bestier does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Bestier will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
Return Instruction
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.