Blair Technology Group is one of just 20 official Microsoft Authorized Refurbishers (MAR) in the United States and was named the Global MAR Partner of the year for 2020. Being the leader of this ultra exclusive partnership allows us to work directly with Microsoft to ensure each customer receives genuine and certified software on all of our products. This program also allows us to pre-install the latest Windows operating systems on our refurbished machines.
Our refurbishing process is the engine that drives our success. Our mission is to provide customers with the highest level of quality at the lowest possible cost. We leave no stone unturned as we meticulously restore each machine into a product that we are proud to put our name on. We're thankful to the customers and partners who allow us to run a successful operation, and we will always keep their satisfaction as our number one priority!
Customers wishing to return an item must contact our customer service department and request an RMA form. The refund period is 30 days after invoice. Returns after the initial 30 day period will be for replacement only.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.