If item is received damaged
We make every effort to prevent shipping damages. If your package appears damaged upon receipt, simply REFUSE the shipment. If the shipping company has left and you realize that your package(s) is damaged, immediately contact Customer service at 847-983-4761. You must contact Customer Service within 24 hours of receipt of package. All Damaged Exchanges must be returned double boxed (manufacturers box must be inside of another box designed for shipping) with the RMA # written clearly on the outer box accompanied by a note, explaining why the product is being returned, in the original merchandise box. Exchanges are made for the same model only.
-Damaged Big Screen TV's-
All televisions 37 inches and larger will be opened at delivery for the customer to inspect the unit for damages. After inspection, the customer will be required to sign for the unit, acceptance being that the unit is in new condition and undamaged. The unit is then non-refundable and non-exchangeable.
If item is defective
For the convenience of our valued customers we offer an easy to follow return policy for defective items. Eligible defective products may be returned for an exchange within 30 days from the date your product was delivered. Defective products will be exchanged for the same model only. Defective products must be returned with the original box and packaging and with all included materials including, but not limited to, warranty cards, manuals, and accessories. The UPC label must be intact. We reserve the right to charge for all missing materials.
The 30 day defective exchange policy does not apply to TVs 32" and larger, any over sized product(s) shipped via truck freight company (other than standard UPS or USPS), cell phones. If any of these items are deemed defective, they will be covered exclusively by the manufacturers warranties (if exists), and you must contact the manufacturer for any repairs.
Note: Products that are misused or incorrectly configured will not be deemed defective.
To process a defective return/exchange you must request RMA. All returns/exchanges require a Return Merchandise Authorization Number (RMA#). This will be given by Customer Service. All Returns/Exchanges must be double boxed (manufacturers box must be inside of another box designed for shipping), with the RMA # written clearly on the outer box accompanied by a note, explaining what is wrong with the item, in the original merchandise box.
If you don't like or don't want the item
If you are not satisfied with your purchase, you may (after obtaining a Return Merchandise Authorization Number), exchange or return the merchandise for a refund within 30 days of receipt (Less Shipping & Handling Charges. Restocking fees* may apply). All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, UPC label intact, and any other included materials.
This 30 day return policy does not apply to televisions, any over sized product(s) shipped via truck freight, cell phones or open box/clearance merchandise. All unlocked cell phones and open box/clearance merchandise are Final Sale.
All Returns/Exchanges require a Return Merchandise Authorization Number (RMA#). Returns without RMA#s will not be accepted. To obtain a Return Merchandise Authorization Number, you must contact Customer Service at 847-983-7461. All Returns/Exchanges must be double boxed (manufactures box must be inside of another box designed for shipping) with the RMA # written clearly on the outer box accompanied by a note explaining why the product is being returned in the original box. There are NO refunds on Special Ordered Products. There are no returns or exchanges on registered performance plans.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
