CA Server Pro is a global provider of server parts and enterprise memory, HDDs, and SSDs. We are committed to providing the highest level of customer service and the speediest shipping handling with the goal of achieving 100% customer satisfaction at all times.
Returns postmarked within 30 days of the purchase date will be accepted with 15% restocking fee (item must be returned in original condition). No returns will be allowed after 30 days. Contact us for RMA number before returning it. Customer is responsible for return shipping charges. If the item is defective and is under warranty, please contact us and we will assist you in pursuing a warranty claim with the manufacturer.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.