Established in 2004, CPO Commerce is America’s leading online tool retailer, operating 35 brand outlet stores including CPO Bosch, CPO Milwaukee, CPO DeWalt and CPO Makita (to see a complete list of CPO’s brand outlets, go to CPOoutlets.com.) CPO’s brand outlet stores are known for their full selection of new tools and accessories, as well as the country’s largest selection of factory reconditioned tools. CPO Commerce also operates 4 specialty stores, Reconditionedtools.com, Tylertool.com, CPOoutdoor.com and CPOpressurewashers.com.

CPO has shipped over 1 million orders to professional contractors, woodworkers, and handy homeowners who appreciate CPO’s commitment to its customers. BizRate recognized CPO in its Circle of Excellence, acknowledging that CPO goes above and beyond the norm to provide exceptional service to its customers. For six years in a row CPO Commerce has been recognized by Inc. magazine as one of the fastest growing private companies in America.

CPO customers return again and again for:

1. Widest selection of products from trusted brands
2. Big savings on factory reconditioned and clearance items (with full warranties)
3. FAST SHIPPING! Most orders ship within 1 business day!
4. Unrivaled customer service - Available 7 Days a Week
5. Hassle free shopping experience
CPO Outlets Store
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Return Policy
About Us

RETURN POLICY

No Hassle Return Policy
At CPO, our number one goal is for you to be happy with your purchase, that’s why we offer a no-hassle, satisfaction guarantee for the products we sell. Regardless of why your purchase didn’t work out, we have a solution that covers you for the first thirty days on new items and sixty days on reconditioned items.
Change Your Mind?
Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA).
Step #2: Pack your item for return to our distribution center.
Step #3: Insure the package for your protection and return to:
CPO Returns
60 Crestridge Dr.
Suwanee, GA 30024

Exchange for a Different Item?
Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA).
Step #2: Pack your item for return to our distribution center.
Step #3: Insure the package for your protection and return to:
CPO Returns
60 Crestridge Dr.
Suwanee, GA 30024
Step #4: Place a new order with our Customer Care team and we’ll have your new item shipped.

Do You Believe Your Item is Defective?
Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA).
Step #2: Pack your item for return to our distribution center.
Step #3: We’ll send you a pre-paid shipping label to return your item.
Step #4: Hand your package to any UPS driver or take your package to a UPS store for free delivery back to our location.

Is Your Item Missing Parts?
Often times, we can send a replacement part for a missing or defective item. If you have a part that is missing or defective, please call us at 866-577-3014 and we’ll verify if a part can be ordered and sent directly to you.
The brands listed on the following link have requested that you contact them directly so that they may ask specific questions to ensure they are sending the correct part. We apologize for not being able to contact the manufacturer on your behalf to obtain replacement parts for these brands. For a list of all manufacturer phone numbers go here: http://www.cpooutlets.com/manufacture-phonenumbers/manufacture-phonenumbers,default,pg.html


To view the full return policy, please visit this page: http://www.cpooutlets.com/outlets-return-policy/outlets-return-policy,default,pg.html

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days