Returns accepted within 30 Days from date of Purchase, ITEM MUST BE RETURNED IN ORIGINAL CONDITION includes all price tags attached and original packaging in same exact way we send the item to you, Any item that will be send with missing parts will be subject to restocking fee up to 50% ,( PLEASE NOTE THAT WE NEED TO BE ABLE TO SELL THE RETURNED ITEMS AS NEW )
Defective items will receive full refund, all other returns will be charged 15% restocking fee or $6 per order if the 15% is less than $6, Please note the $6 charge is to cover our shipping charges and related selling fees.

Please include your market place invoice and phone number inside the box, if is problem we can call you and solve any issue fast.

Send returns to

Newegg Returns
1 Jocama Blvd Suite 2A
OLD BRIDGE
NJ 08857

Feedback
Returns Policy
38 Ratings (82% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
83.33%
Product
Accuracy
83.33%
Customer Service
Satisfaction
78.26%
greg f.
Ordered on 8/17/2020
The item was delivered to the wrong address
9/1/2020 4:06:52 PM

I live in NY. The address was correct but ended up being delivered to Texas..... nobody has contacted me....

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Catherine I.
Ordered on 2/8/2020
Great
2/25/2020 9:34:32 AM

The watch arrived with a dead battery, which is a small hassle. But the watch is gorgeous and at an extremely good price!

  • Yes
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Anonymous
Ordered on 4/18/2019
Accurate and quick!
5/9/2019 4:27:03 PM

I would recommend this seller. My item, eyeglass frames, were delivered quickly and were accurately described.

  • Yes
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  • Yes
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Rikko S.
Ordered on 2/23/2019
3/11/2019 10:26:02 AM

Awesome

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Anonymous
Ordered on 1/7/2019
The worst experience
2/9/2019 1:16:36 AM

I never received the item it was sent to the wrong address 3 hours away from me They were frames for my Rx glasses I never received the item or a refund I have waited for a refund never received it I have never experienced such poor customer service I would never purchase from them again

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Francisco M.
Ordered on 10/4/2018
good
10/23/2018 5:29:35 AM

Wished the product came with the original box

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Anonymous
Ordered on 2/8/2018
Never sent the right item
2/19/2018 12:44:51 PM

I would not recommend this seller. They gave me a non-working tracking number then told me that my order would take ~30 days as it was being shipped from overseas even though their information states it ships from the US in 4-10 days.

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Louis S.
Ordered on 6/20/2017
Seller issues
7/6/2017 8:55:54 AM

Ordered a pair of Oakley frames which arrived on time and as expected. Had prescriptions lenses put in by a highly reputable local store. After one day of wearing the frames one of the temple hinges broke. Called the seller and - because the frames were not in their original condition - they would not accept a return. Was told that if I ordered a second pair I would receive a 50% discount. Asked to order over over the phone, was told I could only order through NewEgg. Did so, and called to confirm that the order was placed. Several days later my credit card was charged the *full* price. The second pair was, however, delivered on time and as expected. Would definitely consider this is a "buyer beware" seller.

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David C.
Ordered on 5/4/2017
Oakley flack jacket
5/21/2017 9:34:03 AM

Exactly what I ordered

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  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
CHRISTOPHER B.
Ordered on 7/17/2016
BUYER BEWARE !!!
8/9/2016 10:28:24 PM

They don't tell you they are selling you "factory seconds" and/or blemished merchandise. Obviously I was unhappy with this product, ( the famous "RayBan logo on the left frame support said "RayB" ) and even though New Egg will process your payment, if you have any issue, you have to go through the "marketplace seller", to receive a refund. Who in this case, does not respond to inquiries. I am still waiting on my refund.

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Anonymous
Ordered on 4/29/2016
Reliable seller
5/24/2016 9:36:56 AM

Easy to order; good price; great updates on shipping status; item delivered earlier than projected. I would recommend this seller to others.

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