Cheetah sales group is one of the largest Internet re-sellers of brand name computer technology, consumer electronics products, and general products. We service over two hundred thousand registered customers. Our business philosophy is simple Provide excellent service while offering deeply discounted products to customers.
Exceptional customer service is essential in creating a shopping experience that our customers will come back to us again and again. Total customer satisfaction is the cornerstone of our business and the key to our future success. We combine honest, helpful and creative dealings with the best service before, during and after the sale. We are only as successful as the next satisfied customer we serve. If you are happy with your shopping experience, please tell a friend or colleague, if you are unhappy with your shopping experience, please tell us. A satisfied customer is our best advertisement.
For any questions, please feel free to e-mail us using NewEgg email communication. We will do our best to respond to your inquiries as soon as possible, usually within 1 business day.
1.We will not refund any shipping charges. Please note that only the price of the purchase is refundable. Customers are responsible for any shipping or handling fees for the item. We do offer Free Shipping, which means we're covering the shipping costs on behalf of the buyer. This applies to customers who decide to keep their item indefinitely. But if the customer insists on a refund, the shipping cost -will- be deducted from the refund.
2.Damaged Items claims have to be made within 7 days of delivery or claims will be voided.
3.Damaged packages should be reported to the carrier driver and be refused. (Please read: #7)
4.Returned / Exchanged items must be in original factory condition, include all: accessories, packaging materials, manuals, and warranty cards (if applicable, and must not be filled out).
5.All returns must include a copy of the original packing slip/invoice along with your order number.
6.If shipment is denied / refused by the recipient for any reason - buyer must pay for shipment from Cheetah sales group to recipient, then from recipient back to Cheetah sales group due to refusal of the package. Free shipping for items are paid by Cheetah sales group on behalf of the customer and will be deducted from the refund. PLEASE NOTE: Denied package(s) has a carrier fee! (USPS or UPS or Fed EX). The shipping amounts will be deducted from the refund. If the customer still wants the item, they are responsible for the shipping charges to send it back to them.
7.Cheetah sales group is not responsible for return shipping cost. Customer is responsible to ship the item back for us for returns. If there has been an error on our part, we will take responsibility for shipping cost in the event of an exchange.
8.If a customer decides to exchange an item, he/she will be responsible for ALL shipping costs, including shipping the unwanted item back to us and shipping out the exchanged item to the customer. THERE ARE NO EXCEPTIONS. This also includes any exchanges with store credit.
9.If an item is being exchanged during its warranty, customers are responsible for shipping costs to and from our warehouse.
10.We must be informed if the item is defective within 7 days upon delivery.
11.If a refund is requested, we will issue it within 1-3 business days once we receive the item(s) in question. Please allow your bank/credit card company 1-2 weeks to process the funds back to your account.
12.No refunds will be issued for returns without all the original packaging, manuals and accessories.
13.In order for us to process the refund/exchange, the serial # on the item, must match on the box and on our internal system, otherwise we do not accept the return and the customer is responsible for the shipping cost to resend the item back to them. Returns must be in a "like new" condition.
14.Cheetah sales group accepts no responsibility for loss or damage items in return transit. It is the customer's responsibility to obtain a tracking #. We must be notified by e-mail upon returning an item. Customer is responsible for ALL shipping charges.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.