Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Colorful Life committed to providing top quality products with an affordable price. We believe that great customer service is as important as high quality product. Our service associates are always available to assist you with any questions and concerns. Colorful Life is also pleased to hear from customers and welcomes your comments regarding our products and services.

Colorful Life Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Colorful Life
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. Regarding defective products, please submit photos or videos and other evidence that can clearly show the defects via ColorfuLife email within 3 working days after receiving the goods. We will provide a solution as soon as possible after receiving the email. RMA label will be given if you really need to return the goods. Colorfullife will not accept the products returned automatically without any communication.

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Colorful Life
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Colorful Life will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Colorful Life.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Colorful Life will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Colorful Life does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Colorful Life will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

Feedback
Returns Policy
7 Ratings (71% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
57.14%
Product
Accuracy
100.00%
Customer Service
Satisfaction
100.00%
Anonymous
Ordered on 4/19/2021
Decent desk for home office.
5/23/2021 2:22:24 PM

Arrived as described. Packed nicely. Sturdy, easy to assemble, and functional.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Randy E.
Ordered on 3/20/2021
Would gladly do business with the shipper again but would ask and see if a different carrier could be used
4/9/2021 8:31:25 AM

The seller did well and shipped the desk in a timely fashion. It was FedEx who miserably failed and gave me the runaround and let the desk sit in another state for a week all while claiming it was moving and told me anything just to get me off the phone. It wasn't until i escalated the case and asked for a trace on the pkg that automatically the desk got a scan on it and then it was moving again.So DO NOT let this deter you from doing business with the shipper. Rest assured that the shipper has your best interest at heart and is respectable and honest.

  • No
  • Yes
  • Didn't contact
Did you find this review helpful? 
Jeff C.
Ordered on 1/23/2021
The seller fulfilled the order as expected
2/9/2021 11:16:44 AM

Sadly the problem was with Federal Express. There was an understandable weather delay in the delivery; however, they re-scheduled the delivery day three times. When the package finally did arrive, the box was in shambles. Fortunately, any damage to the desk itself was cosmetic and minimal despite the gaping holes and tears in the box itself.

  • No
  • Yes
  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
Matt S.
Ordered on 1/24/2021
Good response
2/3/2021 5:25:36 AM

I bought a gaming chair, before I realized they were terrible. The instructions were included. I reached out to these guys and they sent over the correct instructions. Good response time. They seem to care.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
TOP