Email: coolfansstore@hotmail.com
Working time: GMT+8 (PST+16) 9:00-18:00, Monday to Friday.
COOLFANS is an online e-commerce driven business, we offer a large inventory of high quality computer components and peripherals.
We offer quality products at competitive prices, providing knowledgeable and friendly customer support.
We strive to bring our customer the best online shopping experience possible.
We offer the best prices doesn't mean we skip on our customer service.
With the support from our customers we're able to use our buying power to get you the best deals.
*NOTICE: We will cover all international tax for you.*
*Your order will be 100% trackable. Please be assured. Please track your package here. https://www.trackingmore.com/
**Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP.
***If your order doesn't delivery within the promised time frame(8-15 BUSINESS days for economy shipping/ 5-7 BUSINESS days for standard shipping/ 3-5 BUSINESS days for expedited shipping) we will refund your shipping fee or reimburse you partially if shipping is free.
****If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.
ABOUT SHIPPING
Your order will be 100% trackable. Please be assured.
*Please track your package here. https://www.trackingmore.com/
If you can't track it just email us, we will send you the shipping infomation.
ABOUT WARRANTY
For NEW Items, We offer 30 days satisfaction guaranteed warranty which include 30 days refund period and 30 days replacement period.
For REFURBISHED/Used Items, We offer 30 days satisfaction guaranteed warranty which include 30 days refund period and 30 days replacement period.
We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us).
Return to US address not China.
Warranty Limitations:
. Improper maintenance
. Improper use or installation
. Unauthorized modification or repairs
ABOUT FEEDBACK
*PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.
Thank you for visiting our store!
Best wishes to you and your family.
COOLFANSREAD MORE
- COOLFANS STORE
- 2,487 Sales
RETURN POLICY
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Return Instruction
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.