We only accept wheels that have not been mounted on tires. You mount it you own it. Test fit all wheels prior to mounting tires.
Wheels must be in their original boxes and properly packaged. Failure to repackage wheels with all inner plastic, foam and cardboard in place will result in damage to the wheel during transit (cardboard burn) and you will not receive credit.
Customer is responsible for return shipping.
Please contact us with your vehicle information before or after placing your order so that we can confirm fitment of wheels on your vehicle. If you provide us with vehicle fitment information and we approve of the fitment (excludes custom/aggressive fitments) we will pay for return shipping and apply a full refund for wheels if they do not fit given that you did not mount tires on the wheels.
If you have any questions about fitment, call us at 843-529-9008.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.