Shop Confidently with 30-Day Hassle-Free Returns

We are a professional retailer of high quality products and toys for all age groups. We're dedicated to offering our customers only the highest quality and most unique and distinctive items. At the same time, we strive to do so at very competitive prices. We then back all of that up with excellent customer service.

We’re constantly striving to find and introduce the best-selling, best-made and most highly sought-after products, all based on paying close attention to customer insights and opinions, as well as current trends.We're quite proud of the relationships we’ve built with many manufacturers and distributors, and that enables us to continue offering only the newest, most exclusive, and most innovative products to our customers.

Our Service Commitment: Toy Toys is 100% committed to providing its customers with exemplary service and the best overall shopping experience.
We want your visit to our store to be fun, hassle-free and enjoyable.
Thoughtful Service: Personal and customized answers to your questions. You’ll never receive a blanket, “one size fits all” form letter from us.
We answer you personally.Contact Toy Toys by email today: kanaan@holystone.com

Top Toys is extremely grateful for your business!

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Returns Policy

1. Refund policy
1) Within 7 calendar days of purchase if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
2) Within 7 calendar days of purchase if the product has a manufacturing defect.
2. A refund will not be provided in following cases
1) The refund was requested beyond 7 calendars days of purchase;
2) Product sent in for refund does not include all original accessories, attachments and packaging, any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
3) Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
4) Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
5) Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
6) Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.
3. Replacement policy
1) Within 7 calendar days of purchase if the product has no manufacturing defect and is still in new or like-new condition.
2) Within 15 calendar days of purchase if the product has sustained substantial damage in transit.
3) Within 15 calendar days of purchase if the product purchased does not match the original description of the product in one or more significant respects.
4) Within 15 calendar days of purchase if the product has a manufacturing defect(s).
4. A replacement will not be provided within 15 calendar days of the purchase in following cases
1) Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
2) Product sent in for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
3) Product is found to have no manufacturing defects after appropriate tests are conducted by DJI Technical Support.
4) Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
5) Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
6) Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.
5. Miscellaneous
1) Sender must pay the costs of return delivery and the costs associated with product testing if the product does not meet the conditions for a replacement or refund set out above. We will tell you what these costs are in advance.
2) For replacements, only defective parts will be replaced.
3) We may amend the Refund and Replacement Policy terms from time to, including where there is a change of law.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
5.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
60Days
Restocking
Fee
5.00%