Directebuy's mission is to keep extending its product line other area of computer related components and provide high quality service and products. We exist to attract and maintain customers by providing excellent customer satisfaction along with quality products with lower costs. When we adhere to this maxim, everything else will fall into place. Our services will exceed the expectations of our customers. We are dedicated to providing consistently high client satisfaction by rendering excellent service and pleasant transaction at a competitive price.

We sell products available in stock so we ship it either same or next day. You will get the fastest shipping when you shop with Directebuy.

If you are not completely satisfied with your purchase you may return it at your expense for an exchange, an upgrade, store credit or a refund

Returns for store credit must arrive within Forty Five (45) days of the purchase date.
• There are no re-stocking or handling fees.
• The Buyer is responsible for insurance and return shipping to the Seller.
• Product should be returned in the original package in saleable condition.
• Buyer receives credit for the full amount.

Store Credit is the best option for a return, it recovers the most value for the buyer and provides the most options.

Exchange:
• Returns for an exchange or upgrade for a different product must arrive within FourtyFive (45) days of the purchase date.
• There are no re-stocking or handling fees.
• The Buyer is responsible for insurance and return shipping to the Seller.
• The Seller pays for outbound shipping for exchange items.

Refund:
• Returns for refund must arrive within FourtyFive (45) days of the receiving date.
• There are no re-stocking or handling fees.
• The Buyer is responsible for insurance and return shipping to the Seller.
• Shipping charges are not refundable.
• Refunds will use the original payment method.
• Refunds are limited to the item value

When making a return please indicate if you prefer an exchange, upgrade, store credit or refund.
All products sold in directebuy's store come with 1 year free warranty from the date of purchase. The warranty covers defects in materials and workmanship. The warranty is limited to exchange of the defective product. Damage due to abuse, misuse or alteration of the product is excluded. Shipping fees are non-refundable

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Returns Policy

Store Credit / Upgrades:
Returns for store credit must arrive within thirty (30) days of the purchase date.
• The Buyer is responsible for insurance and return shipping to the Seller.
• Product should be returned in the original package in saleable condition.
• Buyer receives credit/refund for the full amount after re-stocking fee.
• Credit may be applied to any purchase from our newegg.com directebuy store for full amount
Store Credit is the best option for a return, it recovers the most value for the buyer and provides the most options.

Exchange:
• Returns for an exchange or upgrade for a different product must arrive within Thirty (30) days of the purchase date.
• The Buyer is responsible for insurance and return shipping to the Seller.
• The Seller pays for outbound shipping for exchange items.

Refund:
• Returns for refund must arrive within thirty (30) days of the receiving date.
• There is %15 re-stocking fees.
• The Buyer is responsible for insurance and return shipping to the Seller.
• Shipping charges are not refundable.
• Refunds will use the original payment method.
• Refunds are limited to the item value

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
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