We emailed you return RMA (Return Merchandise Authorization) Return Policy
Our return address is:
21354 Nordhoff St.
Chatsworth, Ca 91311
All returns must be in the original condition that you received in the same packing with all accessories and manual. Shipping and a 15% restocking fee will be charged to buyers who return items as defective which are found to be in working condition.
This policy also applies when the buyer changes their mind (buyer remorse); exchanges, refuses a shipment, or a cheaper alternative is found elsewhere.
Please make sure to leave original box inside a brown box and do not attach labels or write anything on the original box.
Shipping cost is non-refundable.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.