Not satisfied with your order? No problem!
Just keep your skin in good shape, package it back up and send it back. Once we receive your skin, we will refund you the total price of the skin, minus a 10% restocking fee. Also, please note that we do not reimburse shipping costs. Here's what you should do:
1. Keep the item in as best shape as possible. Try to keep in mind that we are hoping (fingers crossed) to use this item again for resale.
2. Ship the item back to :
Design Skinz, INC.
680 Lynn Street - Suite #1
Danville, VA 24541
3. That's it! Once it arrives at our facility, we will square up with your bank account:)
Still have questions? Shoot us an email to firstname.lastname@example.org
Please note that any custom items made specifically for you, such as but not limited to - custom monogram or add your own photos, etc., will not be refunded. We have no use for these and cannot resell them, sorry!
Orders cannot be refunded if they are returned after 15 days of the product showing delivery.
If you are returning a LifeProof Case, please make sure you return back in it's original packaging. If you are returning a LifeProof case for a defect in the case itself, you will need to contact LifeProof as they will handle sending you a replacement. (Instructions are included inside each LifeProof package)
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.