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1,276 Ratings (74% Positive) 

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On-Time
Delivery
76.07%
Product
Accuracy
81.19%
Customer Service
Satisfaction
70.00%
Richard G.
Ordered on 2/3/2021
Working well so far
2/23/2021 8:49:39 AM

No trouble swapping out my old 1TB WD drive for this new one. (The old one had developed a number of problems that prevented a successful backup but were fixed by a freeware app named DiskGenius, although it took almost 48 straight hours. But I didn't trust the drive any longer, so continued with its replacement.) Did a restore from a backup backup and it has been working fine for the month or so I've been using it.

  • Yes
  • Yes
  • Didn't contact
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Jeffrey O.
Ordered on 2/2/2021
Wrong shipping info
2/20/2021 7:33:50 AM

They gave Newegg the wrong shipping info so I saw my package get delivered 1000miles from where I live. I emailed them and got no response so I contacted Newegg to help resolve and got no where with Newegg after initial call. Lucky for me my order showed up the very next day. So minus 1 egg for poor customer service, and 4 eggs for getting me what I ordered quickly.

  • Yes
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  • No
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Jeffrey J.
Ordered on 2/1/2021
2/19/2021 9:02:18 AM

Delayed shipping, incorrect tracking information, lack of ownership to resolve by Newegg. Digital Shopper did resolve after a number of emails and phone calls.

  • No
  • Yes
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Ashley S.
Ordered on 12/13/2020
Not the item I ordered but unable to refund
1/28/2021 9:04:29 PM

I ordered 2 16gb RAM cards since the slots in my motherboard max out at 16gb but instead received 1 32gb card. I was away from home staying with family when the order arrived so by the time I got home the return period had expired. Regardless, they should have shipped me the correct part. False advertising and poor service

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Barbara G.
Ordered on 11/7/2020
11/24/2020 3:26:14 PM

I still have not received my item, refund or any correspondence from the seller even after Newegg sent them a message.

  • No
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Jerry T.
Ordered on 11/7/2020
fast and accurate
11/24/2020 6:01:31 AM

Item delivered on time and as described. Recommended.

  • Yes
  • Yes
  • Didn't contact
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Luke G.
Ordered on 10/20/2020
Unreliable and useless
10/26/2020 11:41:12 AM

Ordered it, and as the other people doing reviews said, it went to some random place in NYS. Seems like a fishy scam business. Be ready to make a claim for a refund.

  • No
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Olivia A.
Ordered on 7/28/2020
8/30/2020 3:41:59 PM

No anytime you go on vacation before you help the customer please i will never buy anything else and do not recommended

  • Yes
  • No
  • No
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Doyle J.
Ordered on 7/9/2020
They lost me order
8/27/2020 9:42:57 AM

My order never arrived. It was shipped to a completely different city and zip code. I had to call Newegg and start a refund

  • No
  • No
  • Didn't contact
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Anonymous
Ordered on 8/10/2020
I would avoid...
8/21/2020 4:05:13 PM

Seller gave me a tracking number which went to another city in my state. When contacted, the seller responded a few days later with a tracking number going to a different state. I responded to this but didn't hear back. I did finally receive the package, but it was a hassle. Oh and if I were to return it I would only get like 30% of the price back. It's also concerning that these tracking number errors seem to be common. I hope those people either got their packages or all money back. I asked Newegg to review the seller as they seem... kinda sketchy...

  • No
  • Yes
  • No
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Anthony A.
Ordered on 7/31/2020
8/17/2020 12:12:53 PM

Didn't receive item, tracking said it was delivered to another town. Emailed seller several days ago, no response. Contacted Newegg today, now waiting response to problem.

  • No
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1 out of 1 people found this review helpful. Did you? 
Vincent M.
Ordered on 8/4/2020
Quick response and good communication
8/13/2020 8:27:15 PM

My delivery didn't work out, but the seller helped get a refund and cancellation right away.

  • Yes
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Daniel A.
Ordered on 8/10/2020
8/12/2020 3:10:04 PM

Tried to cancel minutes after ordering, seller refused.

  • Yes
  • Yes
  • No
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Kevin P.
Ordered on 8/1/2020
Shipped to the Wrong Address
8/6/2020 5:09:33 PM

The seller sent my package to a different address to a city on the other side of the state. My details were correct when I ordered, but they messed up. Just attempted to contact the seller. I hope they get back to me shortly but I don't have high hopes given the reviews on here.

  • No
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1 out of 1 people found this review helpful. Did you? 
Patrick N.
Ordered on 7/19/2020
Horrible customer service. They seem to check their emails monthly, whether they need to or not...
8/4/2020 10:37:45 AM

Communications are nearly non-existent. Item was shipped to the wrong address and they blamed the carrier. HIGHLY unlikely that the carrier would deliver to an address 500 miles from mine. I asked for a replacement to be sent to ME. So far, crickets.

  • No
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  • No
2 out of 2 people found this review helpful. Did you? 
Brandon T.
Ordered on 5/18/2020
Shipped to the wrong address
6/8/2020 6:18:52 PM

The seller sent my package to a different address. My details were correct when I ordered, but they messed up. I received a refund 2 weeks after contacting the seller about the incorrect shipping. I’m sure whoever got a free GPU on their doorstep would write a more pleasant review, but generally dissatisfied and inconvenienced.

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Keith J.
Ordered on 5/18/2020
6/8/2020 6:12:26 PM

Hi my name is Keith Jennings, and i dont want a replacement ,i want a refund of my money. I am very disappointed in how i was treated. I needed the webcam for my daughter school and it never came !. It supposedly was mailed to a wrong address, then they go on vacation! I am also surprised that you would allow this seller to treat your customers this way. Can you please refund me

  • No
  • No
  • No
2 out of 2 people found this review helpful. Did you? 
DYLAN s.
Ordered on 5/18/2020
Shop somewhere else.
6/3/2020 7:01:20 AM

Seller sent Item to address not on invoice in town nowhere near me. When asked to replace missing item due to their mistake they refunded the item because it was now worth an additional 150% markup. Shop somewhere else even if it is more money.

  • No
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  • No
2 out of 2 people found this review helpful. Did you? 
Tim B.
Ordered on 5/7/2020
Unimpressed
5/28/2020 9:50:37 AM

My order was delivered over 150 miles away, I had to reach out to find out what had happened, they did fix it but, the fact the name of the city was wrong the address was wrong etc, would make me VERY hesitant to use them again.

  • No
  • Yes
  • Yes
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Ericka L.
Ordered on 5/4/2020
Still waiting on the item
5/22/2020 5:39:43 AM

I get COVID is an issue in life but gritty Bat wings....should not take this long to ship a product.

  • No
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2 out of 2 people found this review helpful. Did you? 
 
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