About Discount Computer Depot

Discount Computer Depot is a Microsoft Authorized Refurbisher and certified to refurbish off-lease or previously owned business and education class computers and laptops. We strive to create the greatest value and user experience for our past and future customers. We are happy to stand behind our products by offering a 1 Year Warranty with our refurbished computers and laptops.

We refurbish our computers based on functionality. Our refurbished computers may have signs of normal usage scratching to the case from being transported by pallet in bulk. The images of the products are in house stock photos and may vary slightly from the product you receive.

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Returns Policy
105 Ratings (80% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
95.24%
Product
Accuracy
80.00%
Customer Service
Satisfaction
85.45%
Karen Lassiter
Ordered on 4/16/2021
Fantastic!!
4/29/2021 6:29:57 AM

I had purchased a refurb from another seller and had to send it back twice. My son suggested NewEgg and Im so glad he did. It was ready to use right out of the box. Quiet, fast start up. Seamless transfer of files from my old computer to my NewEgg. Ill never get a refurb from anyone else. Ive learned my lesson.

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James G.
Ordered on 4/9/2021
Incompetent Shipping Department
4/21/2021 11:37:46 AM

I have been purchasing refurbished computers for almost 20 years. This is the very first time the wrong computer was shipped to me. The Newegg chat personnel is not computer literate. I shipped the wrong computer back the same afternoon I received it (4/13/2021). It was received by the seller on 4/15/2021 and I'm still waiting for a status update and the correct computer that I purchased. I will definitely avoid this seller in the future.

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Minh L.
Ordered on 3/29/2021
Wrong cables
4/9/2021 7:42:38 AM

Seller send the wrong cables. Seller send power cord cables instead of VGA cables.

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John G.
Ordered on 3/25/2021
Coming apart
4/8/2021 4:21:20 PM

When received it was coming apart at the seams. Had to return. Also, poorly packed.

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Louis M.
Ordered on 3/26/2021
Won't use this seller again, slow, very poor packing!
4/7/2021 8:37:23 PM

Ordered mainly because of delivery window of 5-7 days. Didn't mind waiting a week to get it, but not longer, seller took 6 days to get it to post office, then another 6 for it to get here. Ordered two small usb devices, both shipped together in a tiny zipper bag, loose inside of a very poorly padded mailing envelope, with nothing else at all. Including some of the things I would have needed to meet their return rules, or had I needed drivers. Luckily they work, and they didn't get damaged in shipping. Sellers like this are why I typically order straight from Newegg, and pay the little extra to avoid this. So if you don't mind waiting longer than promised, and are willing to risk it getting damaged in shipping, and know for sure you won't need drivers, or that you can easily find them yourself from a second computer, they might be ok. I got these to upgrade a relatives computer, so it wasn't a big deal than other than making them wait so long.

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David U.
Ordered on 2/20/2021
Photo misleading
3/5/2021 8:03:09 AM

Photo showed the item as a full form factor desktop. Actual unit that arrived was smaller which caused some hassles with the graphics card we purchased with the intention of installing in this unit.

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  • Didn't contact
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Michelle G.
Ordered on 2/11/2021
Damaged
2/26/2021 6:46:01 AM

I was specifically looking for a new computer and in the description it said new. It didn't say used, refurbed, etc.....it said new. The tower had a broken chrome piece and it was dented; keyboard had area that obviously had some kind of sticker on it previously. I don't anticipate having any problems with refund. I'm not sure if I'd buy again for this seller or not....I'm pretty neutral right now.

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Neil K.
Ordered on 6/15/2020
Cheap computer
6/30/2020 12:42:21 PM

Laptop was cheap, only good thing. When it arrived, would not boot up. I went through reset procedure to get it working. Was not laptop I ordered, needed specific style for upgrades I had. Still waiting for them to fix the issue.

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victor m.
Ordered on 5/28/2020
Computer ok but for battery
6/11/2020 2:20:39 PM

Battery completely dead and will not hold a charge at all must use a/c at all times

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  • Didn't contact
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thomas s.
Ordered on 5/21/2020
fast response, but issues
6/5/2020 9:36:36 AM

win 10 was not up to date causing a known update caused driver wipe. Also power supply causes sound artifacts on my P.A.

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RANDALL S.
Ordered on 3/23/2020
Affordable upgrade to Windows 10
4/11/2020 6:50:18 AM

The hard drive on my Windows 7 computer is full. Now I have a much higher capacity at an economic price. Last year I bought a Windows 10 laptop. This year I bought this desktop. Will do business with y'all again.

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Mark O.
Ordered on 3/26/2020
Happy with
4/9/2020 3:37:42 PM

Happy so far with my PC, arrived when they said it would be their. Positive results so far from them.

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gregory t.
Ordered on 3/20/2020
Seller contact person was vailable. Product came as advertised. Im very pleased.
4/3/2020 9:43:03 AM

I would recommend this seller to other buyers.

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jesse d.
Ordered on 2/11/2020
Great bargin
2/26/2020 5:33:51 PM

Product preforms as promised and the price was an awesome deal

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  • Didn't contact
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Randolph L.
Ordered on 1/15/2020
Great Refurbished Computer
1/31/2020 7:05:22 AM

The order arrived as promised. It was packed well and looked like a new machine. Once set up everything worked wonderful. Great bargain for the price . Thanks so much, I am very happy.

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Eric J.
Ordered on 10/1/2019
Prepare To Have Issues If Your Product Is Faulty.
10/16/2019 4:18:46 PM

Purchased a very large order of computer towers from this vendor. was misled by the advertisement. item states it is refurbished (used product revived to like-new quality). once i got my product i looked through multiples of them and was extremely unsatisfied. scratches everywhere. dirty ventilation fan, missing screws meant to keep product together. keyboards and mouse are completely different than the picture in the advertisement. it looked like a harshly used product just repackaged and slapped with a refurbished label. i contacted customer service about the issue and the agent said he would call me in an hour with his supervisor to come to a resolution and provide me with a refund. didn't receive a call for almost a week even after i tried contacting them multiple times. i just kept getting a voicemail. it wasn't until i filed a complaint with New Egg about the situation did i get a call from them. they said they emailed me a return shipping label via email and that i would get a full refund. i looked at my email while still on the phone and told "Josh" the agent that i didn't receive anything. he said " just give it a little time it'll show up. so it is now a full business day later and i still have not gotten anything from them. if you do end up ordering from this vendor just pray that you're apart of the small percentage that doesn't have any issues. because if you do have an issue with them, good luck getting it solved in a timely manner.

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Jeff H.
Ordered on 7/21/2019
Bad key
7/25/2019 6:32:36 PM

After setting up the computer on my desk at the office, I was updating it and got the message, that windows was not activated. So, after trying to activate windows several times. I called the customer service number and was talking to a rep with in less than a minute. Christina was very helpful and responsive to my situation. After a few attempts with the code, she replace the activation key with another key and windows activated and everything was great. Christina was very polite and professional during the 45 minute call. This was my first purchase from this seller and the computer was as described with the exception of my M58 having a Quad-core instead of a dual-core. I would buy from this seller again.

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Anonymous
Ordered on 5/5/2019
There are (much) better refurb companies out there. Avoid this one.
5/15/2019 10:08:02 PM

First, these computers were never meant for gaming, they are purpose build for office use and even these old ones are still great for small businesses, the kids to do their homework on, or the grandparents to send their email and do some browsing. They're even better when you install a $30 256GB SSD in them. That being said.... I will never buy one from Discount Computer Depot ever again. I specifically looked and paid for a 3.0 GHz CPU, they send me a 2.4. The difference is enough for anyone to notice in response times. I really need this PC this weekend, I can make it work, so I dont want to go through the RMA process but frankly... if I buy a 3.0 GHz, they could have shown a little more effort in making sure it is what i paid for. The packaging was bad. The wifi USB dongle (cheap, but I knew it would be) was left in a front USB slot and it was packaged in such a way that the weight of the PC bent it while there wasn't much protection underneath the pc. The keyboard causes the PC to hang after POST and the mouse and cables were unceremoniously packed in a grocery bag. The shipping time was ten days, not fast, but it arrived before the weekend, which is okay. Knowing buying used is like playing the lottery so I didn't mind the case of the PC being all banged up that much, but there is a lot of tape residue on it and all in all, this isn't even refurb quality. This experience feels like some guy just grabbing a PC from a used computer pile, plugging it in and if he manages to install Windows, it's good to go without any effort or care given to satisfy the customer. The monitor is decent.

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Anonymous
Ordered on 11/1/2018
There good.
11/14/2018 9:58:14 AM

I ordered a cable. It came fast for little shopping costs. Cable works great.

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Anonymous
Ordered on 9/5/2018
9/19/2018 4:23:06 AM

Very good condition. Accurately described.

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