Better than new, better for our planet

Buying from Esmajo is better for your pocket and the planet. It's up to 40 percent cheaper than buying new.
By giving a phone second life, you are cutting its carbon footprint in two. It also means you're saving another phone from either gathering dust in a drawer, or lying in a landfill and helping tackle the 50 million tonnes of e-waste the world throws out every single year.
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Return Policy
About Us

RETURN POLICY

RETURN POLICY
*Returns On NEW items will not be accepted if the seal is broken.

*We offer a 30-day return policy from the day you received your item if there is a mechanical issue under the following conditions:

*If a Defective item is not repairable by our techs, the Customer has an option of Replacement or Refund.

*Repairs or refunds and exchanges may only be made within 30 days of receiving the merchandise.

*If the item has been opened and/or used, a 15% restocking fee will be applied for a refund.

*A refund will not be accepted if you return your item with missing parts.

*A refund will not be accepted if you return your item with any kind of damage (misused or abused merchandise).

*All returns must be in the original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted.

Cell Phones - No Contract & Prepaid Return Policy
Return for refund within 30 days
Return for replacement: Not Accepted
Mobile Hot Spots Return Policy
Return for refund within 30 days
Return for replacement: Not Accepted
Check Scanner Return Policy
Return for refund within 30 days
Return for replacement: Not Accepted
Return Instruction
1. Log onto your Newegg.com account and find your order in order history, click on the 'Request RMA from Seller' Button next to the order information.
2. On the 'Compose Message Page', verify the order number you want to request a return on the top of the page, choose 'RMA Inquiry' from the drop-down menu, and provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details, and important return shipping instructions. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories, and menu/documentation included (any missing parts or accessories may result in your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%