We offer best prices and best service for customers with name brand printer products and more from top manufactures, such as HP，Canon, Dell, Brother, etc.
We take care of every order professionally. Orders are usually fulfilled quickly and accurately within 1-2 business days.
All of orders are shipped by using of the most reliable shipping methods, such as FedEx, UPS, USPS.
Returns Policy Overview
Contact us to receive an authorization code for returning merchandise. Damaged, defective or shorted items must be reported within 3 days of receipt. new, unopened items within 14 days of delivery for a full refund .All other merchandise must be returned within 30 days of ship date. The items must be in their original packaging. On standard returns, customer is responsible for all shipping and handling costs relating to returned merchandise, including initial delivery and return delivery. Furthermore, a restocking fee up to 50% upon the return package may apply. After 30 days, the manufacturer's warranty applies.
Items that are Not Returnable Or Not Eligible for Refund:
All items more than 30 days after delivery;
Any product missing the serial number or UPC;
Products that have been damaged through customer use.
Software titles can be returned within 30 days of receipt of shipment. These items must be unopened and still in their plastic wrap.
* If your Item is found to be damaged upon delivery, please keep all of the packaging material and email us within 3 days of delivery.
* Please notify us about non delivered packages within 5 days of the Estimated Delivery Date provided to you by NewEgg.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.