WE ARE ECHO AND OPTICS

With over 30 years of experience,​ we at Echo and Optics pride ourselves on excellent customer service.

We are excited to help you with all of you A/V and Home Theater needs.

Each one of our customers is treated as VIP and we always strive for you to have a 5 Star experience!

Please do not hesitate to contact us with any questions or concerns. We are here to serve you best!

888-830-ECHO (3240)

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Returns Policy
168 Ratings (90% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
89.29%
Product
Accuracy
95.24%
Customer Service
Satisfaction
88.24%
Jon N.
Ordered on 12/21/2020
Not an authorized dealer
12/28/2020 10:48:25 AM

Turns out Echo and Optics is not an authorized JVC dealer. All JVC products sold by them will not be covered under a manufacturer warranty.

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Anonymous
Ordered on 9/19/2019
10/14/2020 7:06:34 PM

Good deal!!!

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Kristina A.
Ordered on 8/24/2020
Fiance LOVED TV
10/2/2020 12:42:48 PM

I bought the Sony 85" TV for a Christmas gift for my fiance. He has been drooling over it for months. I gave it to him early, how do you hide that large of a gift? lol... the picture quality is fantastic. Customer Service was great. Quick delivery, especially with delays due to COVID. Very happy with the purchase!

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Joseph M.
Ordered on 8/12/2020
9/2/2020 9:02:42 AM

Delivery was very slow and no communication. Newegg did not update shipping info. I bassically had to track down the package myself and still was not delivered on time.

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Kevin W.
Ordered on 6/30/2020
Epson 5050
7/14/2020 11:26:35 AM

The seller is a 10. The delivery was when expected. I will buy from this seller again.

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Nathan T.
Ordered on 5/28/2020
Good monitor
6/28/2020 6:20:14 PM

I only have one problem with the monitor, the control buttons. To turn it off I have to press the power button, which brings up the control panel. I then have to press power again for it to turn off. Minor gripe, but it is annoying. Otherwise after several weeks it has worked great for me.

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Henry B.
Ordered on 5/23/2020
Fast and Efficient
6/11/2020 8:24:50 AM

Very conscientious seller. Must have influence over suppliers since review of supplier suggested slow shipping and poor customer service. However, based on the reputation of this seller and my prior experience with them, I went ahead and ordered through them. This item was shipped without delay and was packaged very well. No issues whatsoever. I am very happy, and highly recommend this seller.

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Eugene D.
Ordered on 5/2/2020
Price great.
5/20/2020 7:04:32 AM

Price great. shipping as described. One week promised and it arrived as told. With pandemic going on, I expected to be very very late. Tracking not updated and got call before out for delivery notice before posted. Set inside front door and I got upstairs with help of wife ( I'm 72 lol). Un packed using directions on you tube, but has easily squeezed removeable inserts, about 8. Then cut strands and pull box straight up leaving tv held by bottom. Connected power, firestick and indoor HD PRO antenna for all needs. Plugged in and lifted upon my wall mount with help of wife, you may need 3 people, but have seen one person to do, lol, I could not take chance of dropping 3k to floor lol. Have streaming of movies firesticktv with Prime Video free / free apks from "Mr Electric on you tube" and my attached antenna for all locals in HD totaling 55 here in Tampa. Cut cord in 2016 and pay 54.00 for 200 MB wifi for all tv I will ever need. Neighbor pays 222.00 a month... I buy new 3200.00 82 inch tv for free when not paying for stupid channels available on HD antenna alone. Firestick with Prime video to me is as good as Netflix which is easily shared with email address and password from family member or friend. What I want to say is cable and pay services are over, charging lowest of 22.00 per month.. lol... per item.. you then pay 88.00 to 112.00 monthly just to get basic that is free using a 22.00 antenna on internet that is easily hidden behind the tv and moved if need be for that one channel it does not pick up. My tv hangs like a picture with no need for any boxes or cabinet/ tables beneath it. I bought this one so I could connect with Alexa and love telling her to turn off when heading to bed without finding a remote 10 feet away and I love that the Samsung remote will control the firestick. Can't live without wifi, but can easily live without paying some fool to let me watch my tv. Have a good one and hope this will wake some people up to use you tube and get way more than I can put in writing here. later

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Robert C.
Ordered on 5/1/2020
Great deal, delivered promptly, and customer service answered me immediately.
5/19/2020 4:18:42 PM

I would recommend this company. They delivered as promised and it was a great deal to boot. The TV came in pristine condition, well packaged, and ready to go. I really have no complaints.

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Rick S.
Ordered on 3/25/2020
4/10/2020 5:57:43 AM

The item was not delivered on time, but this was the only frustration with the buying experience. Everything else went smoothly.

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BRIGHT A.
Ordered on 5/25/2019
Honest seller
1/28/2020 8:01:25 AM

Echo and Optics sent me exact receiver Yamaha Aventage RX-3080 9.2Ch.

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william s.
Ordered on 11/5/2019
Sounds Very Clean
11/20/2019 2:17:52 PM

Had an older model RX-A2000 and loved it, finally died after unclean power and brownouts (my fault), replaced with the RX-A880 and its half the weight and had all the new tech, 4k, Dolby Atmos and all! I am happy with the purchase and Newegg had the best price.

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Robert H.
Ordered on 5/5/2019
Perfect and fast delivery
5/20/2019 8:48:13 PM

This receiver is AWESOME!!!

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Mindy F.
Ordered on 4/27/2019
TV was beyond repair from damages..
5/19/2019 9:01:44 PM

So far, they have received there TV back. Shaun in there delivery/shipping was pretty cool about getting it picked up super fast, now he stopped emailing. No refund, No more communication... Worked real quick to get there damaged TV back, so win win for them $945 and a TV and the claim process being

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2 out of 3 people found this review helpful. Did you? 
Donggoo S.
Ordered on 4/6/2019
5/19/2019 12:19:39 PM

I bought the Yamaha receiver from a Newegg marketplace seller, Echo and Optics. The unit was delivered on time and worked fine for several days until it suddenly stopped producing sound. I contacted Newegg.com customer service. They decided the unit was defective and had Echo and Optics contact me to arrange RMA return. Echo and Optics sent me the return label, and said they would verify whether the unit was truly defective before sending me a replacement. When the unit arrived, they checked it and at first told me it was working fine. They were going to send back the original unit to me but Shaun at the Echo and Optics customer service told me he noticed something strange. He contacted Yamaha to confirm what he had seen was normal. He eventually decided the unit was not 100% fine and would send me a replacement. The new unit arrived on schedule and is working well so far. It took a while for me to receive the replacement unit but I appreciated Shaun's efforts to provide quality customer service by even checking with the manufacturer.

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Robert C.
Ordered on 2/23/2019
Job well done along with some Eggcelent savings,
4/20/2019 8:04:47 AM

I highly recommend Echo and Optics to the newegg marketplace. I had no issues whatsoever on my purchase and never had to reach out to them for any customer service issues or question. I will say that the tracking on newegg's website was never updated but that isn't Echo and Optics fault. Miscommunication from both parties if you ask me. I did receive a text message and call from the delivery company when to schedule date and time for the TV to be dropped off. TV package was a bit damaged during flight but I made sure to note the landing receipt. TV was brand new in box and in immaculate shape. I had been waiting for this TV to drop in price for a while and when the promotion email came in in, I pulled the trigger immediately. Saved quite a bit of money. I'd def. does business again with these guys.

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Anonymous
Ordered on 3/18/2019
4/6/2019 12:03:36 PM

Great price, promptly shipped.

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Timothy C.
Ordered on 3/15/2019
Great Seller
4/1/2019 2:27:06 PM

Federal Express shipping is terrible! They lost package for 4 days. They finally delivered it.

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Phillip D.
Ordered on 3/15/2019
no issues
4/1/2019 10:41:26 AM

This is a fantastic TV. Delivered without issue with a good price. I'm very pleased with this seller and would happily buy from them again.

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Walter M.
Ordered on 2/19/2019
Great Service
3/30/2019 7:16:40 AM

Highly Recommend This Seller. Customer Service was the best I have ever experienced.

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